Muhammed Rishad

Information Technology Support Engineer at INTERNATIONAL FOUNDATION GROUP L.L.C.
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Contact Information
us****@****om
(386) 825-5501
Location
AE

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Credentials

  • DRIVING LICENSE
    RIYADH NORTH DRIVING SCHOOL
    Aug, 2012
    - Sep, 2024
  • DRIVINING LICENSE
    Dubai, RTA
    Sep, 2022
    - Sep, 2024

Experience

  • INTERNATIONAL FOUNDATION GROUP L.L.C.
    • United Arab Emirates
    • Civil Engineering
    • 1 - 100 Employee
    • Information Technology Support Engineer
      • Apr 2022 - Present

      Duties& Responsibilities: Manage domain user accounts, Group Policy update, update access permissions and Monitor server health. Administration of Office 365 & Admin Centre (Create user & support and troubleshoot the end user issues. Installation, Configuration and administration of MS SQL Server Installation and troubleshoot of windows Operating Systems, office. applications and Designing Engineer’s applications. Manage and troubleshoot windows Server Operating System (2016 &2019). Manage and monitoring of NAS backup Services (Synology, QNAP, WD). Managing FortiGate firewall system. Arrange company online meeting (Webex/M.Team/Zoom). Support VoIP phone issues and Configuration & Troubleshoot of VPN, Access Points, Switches and Wireless Router’ Manage and troubleshoot servers, workstations (windows & Mac). Antivirus update and monitor the threats. Arrange third party assigned services to solve the hardware issues. IGEO Vehicle tracking system manage, configure and monitoring. Support tendering portals updates and follow-up the technical issues. QuickBooks Accounting software support and Administration. SIM arranging for company staff and update the record, request new SIM, manage additional requirements. Site office user support & setting up (Workstation, Internet & Printer)

  • Techaity -total IT Solution
    • System Support Engineer-Backend
      • Nov 2020 - Mar 2022

      Duties& Responsibilities:  POS & inventory application installation and training to customer  INTERFACE application backend support (POS|Inventory Apps|Mobile Integration)  Meet client and customization requirement planning with developer  Onsite support of systems and backend application'.  POS machines windows OS & Thermal Printer installation troubleshoot.  Data backup and restore through SQL DB  Installation and troubleshoot windows Operating Systems Duties& Responsibilities:  POS & inventory application installation and training to customer  INTERFACE application backend support (POS|Inventory Apps|Mobile Integration)  Meet client and customization requirement planning with developer  Onsite support of systems and backend application'.  POS machines windows OS & Thermal Printer installation troubleshoot.  Data backup and restore through SQL DB  Installation and troubleshoot windows Operating Systems

  • Sulthan Al-Shehail Trading Establishment, Saudi Arabia
    • IT System Administrator
      • Jun 2012 - Jun 2020

       Installation and troubleshoot windows Operating Systems and office applications.  Installation of windows Server Operating System (2012,2016 &2019)  Configuration of Windows based RAK Servers  Manage and troubleshoot servers, workstations and printers  Managing of ADS, DNS, DHCP and Exchange Server 2013  Configure and manage the NAS devices  Manage the Users database of security access control system from SQL DB.  Monitor the server performance and maintain as the requirement  Setup user accounts and workstation  Create access points and troubleshoot the local area network issues.  Schedule the backup and manage the NAS storages (Isilon, QNAP, WD)  Antivirus installation and daily monitor from the server  Installing and configuring software, hardware and networks  Support Security System Application in Kingdom wide live monitoring control room operation  Support to get user data from SQL Database for control room operation.  Manage team and update status of maintenance activities to our clients.  Support and solve end user issues

Education

  • University of Calicut
    Bachelor of Computer Application, Computer and Information Sciences and Support Services
    2007 - 2010

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