IT Support Technician

• Oct 2022 - Present

IT Support Technician

• Apr 2019 - Jul 2022

Harinsa Qatar (HQ) was born in 2007 with the primary goal of becoming a reference in doing business in the field of construction as the main contractor in the State of Qatar for many years to come. HQ belongs to ECISA Group, a medium size family-run business founded in 1968, during the last 50 years developed successfully more than 2000 projects, and became the leading company in construction of high rise buildings in Europe. • Acting as IT Support Technician at 4 under construction Sites ( JW Marriot Hotel, Waldorf Astoria Hotel, Dream Hotel and Yasmeen City) • Coordinating the IT requirements and IT Support related problems. • Administrate Active Directory, Office 365, Network, Biometric attendance managing systems. • Setup and troubleshoot Windows Server, Windows 7, Windows 10, Network, Access control systems, CCTV, Printer and Plotter. • Regularly managing backups across 4 sites. • Performs preventive maintenance and adapt error prevention strategies across sites. • Performs 90% tasks remotely to reduce time loss and system downtimes for more than 500 employees across all sites. • Protects organizations value by keeping information confidential. • Accomplishes organizations goals by accepting ownership for new and different requests, exploring opportunities to add value to job accomplishments. Show less

IT Project Coordinator

• Apr 2016 - Aug 2018

Suntech is an IT and service solutions company. The company is focused primarily in sustainable solutions in water management, agriculture and Information Technology in the state of Qatar. • Oversaw Suntech website design and management. • Oversaw designing, development and installation of Epicor ERP solutions in a multi-company organization. • Provided technical support on Microsoft products. • In charge of inhouse networking and software and hardware installations. • Coordinate project management activities, resources, equipment and information. • Oversee project procurement management • Issue all appropriate legal paperwork (e.g. contracts and terms of agreement). • Create and maintain comprehensive project documentation, plans and reports • Assign tasks to internal teams and assist with schedule management • Preparing necessary presentation materials for meetings. Show less

Junior System Engineer

• 2012 - 2014

• Consistently meet 99 percent error-free running of Shrishti server • Perform complete installation and upgrade of Server and Desktop Software • Examine weekly incidents with customers regarding technical issues • Provided remote, on-site, and covered after hour technical support • Implement network and software upgrading and modifications • Perform preventive maintenance and develop technical installation work plans • Consistently meet 99 percent error-free running of Shrishti server • Perform complete installation and upgrade of Server and Desktop Software • Examine weekly incidents with customers regarding technical issues • Provided remote, on-site, and covered after hour technical support • Implement network and software upgrading and modifications • Perform preventive maintenance and develop technical installation work plans

IT Assistant

• Dec 2009 - Jan 2012

• Provided technical support on Microsoft products • Troubleshoot 2008 Server R2, windows 7, windows XP • Troubleshoot wireless routers and other networking devices • Diagnosed and repaired software malfunctions to printers • Established sound relations by providing effective technical instructions and advice on hardware issues and software applications • Provided technical support on Microsoft products • Troubleshoot 2008 Server R2, windows 7, windows XP • Troubleshoot wireless routers and other networking devices • Diagnosed and repaired software malfunctions to printers • Established sound relations by providing effective technical instructions and advice on hardware issues and software applications