Experience

Doha Quest

• Qatar
• Entertainment Providers
• 100 - 200 Employee

• Warehouse Supervisor

  • Nov 2022 - Present

• Guest Services Associate

  • May 2021 - Present

• Storekeeper

  • Dec 2021 - Present



Rainco Private Limited

• Sri Lanka
• Consumer Goods
• 100 - 200 Employee

• Customer Service Executive & Sales Coordinator

  • Dec 2018 - Jan 2020

  • Maintain the partnership with Distributors & Modern trade operations. • Coordinate with Distributors & Modern Trade team to obtain sales orders on time. • Coordinate with Logiwiz on Distributors & Modern trade sales orders & ensure stocks are delivered on time. • Prepare Fill Rate Summary & present the status to stakeholders. • Ensure receipt of Distributors & Modern trade Debtors to achieve working capital targets. • Ensure to prepare price increase letters on time to achieve 100% fill rates in Distributors & Modern trade. • Coordinate with stakeholders to get completed value-added services on time. • Monitor with stakeholders to settle Distributors & Modern trade payables. • Assist in clearing Distributors & Modern trade damaged/expired stocks. • Maintain the partnership with Distributors & Modern trade operations. • Maintain the partnership with Logistics operations. • Monitor daily delivery as per the plan with Logiwiz. • Manage & clear value-added services on time. • Coordinate with the Superior to clear all orders for the day before agreed time plan on a daily basis & help to achieve monthly sales targets during the year. • Coordinate & manage to reduce sales returns in the operations. • Ensure to reimburse outsourced sales representatives' expenses on time. • Ensure to check all outsourced sales representative staff travel expenses within the agreed period. • Coordinate with the Finance to credit field staff expenses on time. • Ensure to coordinate & reimburse distributor market returns on approval. • Coordinate with field staff on unpaid damage claims & settle outstanding claims. • Coordinate with Finance to credit damage claims on time & send credit notes to Distributors. • Maintain the Database on Market Returns Process & prepare reports & present to Sales Management for vital decision-making. Show less



Bollywood Parks Dubai

• United Arab Emirates
• Recreational Facilities
• 1 - 100 Employee

• Entry Operation Attendant

  • Oct 2016 - Sep 2018

  • Guest services & Lost and found  Handling guest complain and inquiries.  Handling lost & found in CRM system.  Handling Customer Satisfaction Report.  Handling Customer Feedbacks. • Cashier  Main cashiering.  Cashier training for the new staff.  Handling refund reports.  Selling supporting products.  Handling system issues.  Selling annual pass. • Group sales  Selling group tickets and packages.  Handling a tour group. • Rentals  Rent third-party lockers, strollers & wheelchairs.  Handling issues of lockers. • Turnstile  Scanning tickets in the turnstile.  Upselling present & feature products.  Guiding the guest correct way to the park.  Explaining about the parks and showtimes.  Upselling supporting products. “Employee of the month January and March 2017 in Entry Operations”. Show less



GlaxoSmithKline

• Sri Lanka

• Customer Service & Sales Coordinator sales & Marketing

  • Mar 2015 - Oct 2016

  • Maintain the partnership with modern trade operations. • Coordinate with the Modern Trade team to obtain sales orders on time. • Coordinate with Log wiz on Modern trade sales orders & ensure stocks are delivered on time. • Prepare Fill Rate Summary & present the status to stakeholders. • Ensure receipt of modern trade Debtors to achieve working capital targets. • Ensure to prepare price increase letters on time to achieve 100% fill rates in the modern trade. • Coordinate with stakeholders to get completed value-added services on time. • Monitor with stakeholders to settle modern trade payables. • Assist in clearing modern trade damaged/expired stocks. • Maintain the partnership with modern trade operations. • Maintain the partnership with Logistics operations. • Monitor daily delivery as per the plan with Logiwiz. • Manage & clear value-added services on time. • Coordinate with the Superior to clear all orders for the day before agreed time plan on a daily basis & help to achieve monthly sales targets during the year. • Coordinate & manage to reduce sales returns in the operations. • Ensure to reimburse outsourced sales representatives expenses on time • Ensure to check all outsourced sales representative staff travel expenses within an agreed period • Coordinate with the outsourcing agent to credit field staff expenses on time • Ensure to coordinate & reimburse distributor market returns on approval Coordinate with field staff on unpaid damage claims & settle outstanding claims • Coordinate with Finance to credit damage claims on time & send credit notes to distributors. • Maintain the Database on Market Returns Process & prepare reports & present to Sales Management for vital decision making. Show less



Shiyamas (Pvt) Ltd.

• Sri Lanka

• Store Assistant Manager and Sales Coordinator

  • Jun 2011 - Feb 2015

  • Training and evaluating trainees. • Checking bills. • Stock maintaining. • Maintaining Purchased products. • Checking the products before the opening and closing of the store. • Act as an officer in charge whenever the presence of the manager is unavailable. • Assisting other store employees with their work. • Communicate with boss regarding the sales, employees, and their important matters. • Assisting the customers with their demands, suggestions, and complaints. • Checking the flow of the store from time to time. • Encode the delivered or ordered materials of products. Show less



echannelling

• Sri Lanka

• IT Coordinator

  • Jun 2006 - Mar 2011

  • Provide 1st level support for all hardware and software problems reported, documenting problems and solutions as required. • Perform new installations and updates for all IT equipment, including desktops, laptops, printers, etc. • Ensures software, hardware and network installs, re-installs, upgrades, changes and relocations are made as when necessary. • Assembling computers. • Having good experience in Active Directory Domain Services. • Having good experience in Windows Server 2000,2003, and 2008 R2. Support Engineering 11/6/2008 to 1/4/2010 • Handling of customer inquiries of EChannelling Products Services. • Computer hardware repairing. • Configuration & maintenance of internal mail server with Microsoft Exchange Server 2003. • Application Supporting. • Assembling computers. • Having good experience in Active Directory Domain Services. • Having good experience in Windows Server 2000,2003, and 2008 R2. Office Assistant and Call canter Executive 26/6/2006 to 10/6/2008 • Proper management of documentations & delivery. • Extended excellence customer service by motivating subordinates. • Handled correspondence with customer inquiries, organisations through email. • Handled telephone inquiries in a professional manner. Show less