Experience

CyberProof

• United States
• Computer and Network Security
• 200 - 300 Employee

• SOC Analyst

  • Jan 2023 - Present



Kyndryl

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Team Lead -NOC

  • Mar 2022 - Jan 2023

• Subject Matter Expert -NOC

  • Sep 2021 - Jan 2023



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Subject Matter Expert -NOC

  • Nov 2020 - Sep 2021



EY

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Technical Consultant

  • Sep 2019 - Oct 2020

  Ernst & Young Global Limited Liability Partnership, commonly known as Ernst & Young or simply EY, is a multinational professional services firm headquartered in London, England, United Kingdom. EY is one of the largest professional services firms in the world. I am Familiarized in -Monitoring EY's global IT infrastructure which includes servers, applications and network devices. -Ensuring 24/7 availability of network devices throughout EY's global IT infrastructure by monitoring for failure and engaging network/hardware vendors to restore service. -Incident handling and Vendor management. -Change Management related to network maintenance. -Windows patching support :- Patch compliance reporting and performing manual patching reboots for critical application hosted clustered servers. -Good operational experience in monitoring tools like HP SiteScope, HP Operation Manager, HP NNMi, GOMi, MoogSoft, SCOM and ticketing platform ServiceNow. -Monitoring all critical and other severity alerts. -Addressing alerts and validating within stipulated SLA timeframe. -Tracking the recurrences of invalid alerts and investigating on its root cause. -Being proactive in the situations of monitoring tool outages. -Coordinating with other teams to ensure the proper updating of monitoring tools. -Support the Subject Matter Expert during patching week for console cleanup. -Addressing mails, Service requests and CTASKs for managing the devices under monitoring.



Happiest Minds Technologies

• India
• Information Technology & Services
• 700 & Above Employee

• Associate Engineer

  • Apr 2018 - Sep 2019

  Happiest Minds Technologies is a digital transformation, infrastructure, security, and product engineering services company. Worked at client location as an administrative contractor in ERNST and YOUNG [EY] Kochi, Kerala, Working with network operation [noc]team I am Familiarized in -Monitoring of EY Global Servers and Networking devices. -Monitoring all critical and other severity alerts. -Addressing alerts and validating within stipulated SLA timeframe. -Tracking the recurrences of invalid alerts and investigating on its root cause. -Being proactive in the situations of monitoring tool outages. -Coordinating with other teams to ensure the proper updating of monitoring tools. -Support the Subject Matter Expert during patching week for console cleanup. -Performed domino checks on Domino DBs. Addressing mails, Service requests and CTASKs for managing the devices under monitoring. -As a member of Incident Coordination and Assignment- ICA, Handled L2 Infrastructure common mailbox and hotline number, creating incidents for outages, assigning to the right team within the SLA and coordinating calls with different Vendors



BEST TAKE TRADING PRIVATE LIMITED

• 1 - 100 Employee

• Assistant IT Manager

  • Jan 2016 - Nov 2017

  Worked as IT ADMIN in kingsmart Hypermarket, Ramanattukara , Calicut. The hypermarket is running under BESTTAKE private Ltd. Worked as IT ADMIN in kingsmart Hypermarket, Ramanattukara , Calicut. The hypermarket is running under BESTTAKE private Ltd.