Muhammad Ilham
Customer Support Specialist at HRMLabs Pte Ltd- Claim this Profile
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Bio
Credentials
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EF SET English Certificate 64/100 (C1 Advanced)
EF Standard English Test (EF SET)
Experience
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HRMLabs Pte Ltd
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Singapore
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Software Development
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1 - 100 Employee
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Customer Support Specialist
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Jan 2022 - Present
- Resolving the customer’s issue and inquiry that is related to the company products & services, and coordinating with the Development and QA team to ask for their assistance if needed.- Assisting and managing all customer issues and inquiries via email & social chat by providing a solution guide and helpful information.- Recording all customer issues and inquiries to the ticketing system and creating tasks for the Support and Development team. - Resolving the customer’s issue and inquiry that is related to the company products & services, and coordinating with the Development and QA team to ask for their assistance if needed.- Assisting and managing all customer issues and inquiries via email & social chat by providing a solution guide and helpful information.- Recording all customer issues and inquiries to the ticketing system and creating tasks for the Support and Development team.
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Radio Republik Indonesia
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Indonesia
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Broadcast Media Production and Distribution
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100 - 200 Employee
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Internship Media & Tellecomunication
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Sep 2020 - Sep 2020
- Support the broadcasting team with preparing the media equipment’s when conducting live broadcasting.- Monitoring the radio transmitter output, writing them into a book report and then reporting the output result to the head of telecommunication team. - Support the broadcasting team with preparing the media equipment’s when conducting live broadcasting.- Monitoring the radio transmitter output, writing them into a book report and then reporting the output result to the head of telecommunication team.
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Cicil.co.id
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Indonesia
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Technology, Information and Internet
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200 - 300 Employee
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Student Ambassador
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Dec 2017 - Dec 2019
- Customer success with responsible for validating customer data who apply for the installment service and providing information about the company products and services.- Creating the brand awareness among the university student by actively promoting on social media and direct to customer marketing- Collaborating with the student community in organizing a student event and looking for a potential partnership to be sponsored - Customer success with responsible for validating customer data who apply for the installment service and providing information about the company products and services.- Creating the brand awareness among the university student by actively promoting on social media and direct to customer marketing- Collaborating with the student community in organizing a student event and looking for a potential partnership to be sponsored
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Education
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2017 - 2021
University of Muhammadiyah Malang
Bachelor's degree, Electrical Engineering & Informatics -
2021 - 2021
Universidade do Minho
Erasmus+ ICM Program, Computer Science
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