Senior Information Technology Services Engineer

• Dec 2020 - Present

Information Technology Solutions Specialist

• Mar 2018 - Nov 2020

- Provide consulting services to our partners, support them on deep technical level and be their point of contact whenever they get stuck while their development process. - Implement ITIL Processes. - Install computer networks such as local area networks (LANs), wide area networks (WANs), the Internet, intranets, and other data communications systems. - implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers. -Develop the business plan for IT projects . Show less

Network Engineer

• Jul 2015 - Mar 2018

• Install computer networks such as local area networks (LANs), wide area networks (WANs), the Internet, intranets, and other data communications systems. • Install server hardware and software infrastructure. • Monitor network usage and security. • Tracking Budget Expenses • Manage email, spam, and virus protection. • Ensure networks are running smoothly. • Troubleshoot and restore systems after crashes. • Undertake routine preventative measures and implement, maintain and monitor network security. • Support administration of servers and server clusters. • Manage system back up. • Restore protocol. • Document network problems. • Support network and computing infrastructure. • Install and maintain network services, equipment, and various devices. • Elastix phone system Setup and Management . • Exchange server 2013-2016 • Sky for business ,SharePoint . • Setup and Manage ticketing system . • Support users in 8 sites remotely and by visiting the sites . • implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers. . Show less

System Administrator

• Oct 2013 - Jul 2015

- Install and configure software and hardware - Set up accounts and workstations and AD users - Upgrade systems with new releases and models - VMware Server using VMware Vsphere Client - Manage Accounts Software (ASCON) - Build an internal wiki with technical documentation, manuals and IT policies - Support Users in more than 10 sites . - Install and configure software and hardware - Set up accounts and workstations and AD users - Upgrade systems with new releases and models - VMware Server using VMware Vsphere Client - Manage Accounts Software (ASCON) - Build an internal wiki with technical documentation, manuals and IT policies - Support Users in more than 10 sites .

Technical support

• Jan 2013 - May 2013

Working with customers to identify ADSL problems and advising on the solution • Logging and keeping records of customer queries • Ensuring that all ADSL support calls and tickets are logged correctly • Responsible for wired and Wireless router configuration and troubleshooting. Working with customers to identify ADSL problems and advising on the solution • Logging and keeping records of customer queries • Ensuring that all ADSL support calls and tickets are logged correctly • Responsible for wired and Wireless router configuration and troubleshooting.