Experience

Biznet (PT. Supra Primatama Nusantara)

• Indonesia
• IT Services and IT Consulting
• 700 & Above Employee

• Access Engineer

  • Aug 2018 - Present

  Division - Network Troubleshoot-In charge of serving customers and providing solutions to every complaint.-Analyze internet constraints in the field and ensure internet connection is running well.-Build and maintain good relationship with clients.-High flying hours, Successfully completing more than 999+ tickets, the connection loss report has been completed very quickly and scalably.-Maintain secure internet connection to ensure customer satisfaction-Reducing the level of obstacles in the field-Maintain service quality-Configure network devices such as Router, Switch, Dslam, Metro, Huawei Ont, Miktrotik-Troubleshooting and troubleshooting problems that arise in network devices such as High Attenuation, Power loss, Mass Interference, Signal Loss, Bandwidth Inadequate, and so on-Maintain Network assets to ensure stable internet and zero problems.-Monitoring network constraints on the client-Collaborate with internal IT and Vendors-Ensuring the client understands technical and non-technical problems-Impact on the performance of the sales value of the revenue branch-Monitor Traffic on Biznet Server and prevent network problems-Updating Windows OS and antivirus-Mikrotik.-Troubleshooting Connection-Managing Networking-FTTX-FTTH-OTDR -KMZ-Fo Converter-Ticketing Dashbord Alarm-Maintaining Customer SLA-VLAN-VPN-DNS-Dasan-Installation & Maintenance EPON, GPON, HFC.-TCP/IP, IPV4, L2VLAN-SFP, Ont, etc Show less

• Dispatcher

  • Aug 2019 - Nov 2019

  -Assigned coordinating with many divisions to make a decision,-Division of team tasks.-Activation / registration ont Huawei, Fo Converter, Metronet-Carry out administrative activities used during installation and Troubleshoot activities in the building-Coordinate with vendors related to the network and Coordinate with the team in the field,-Create ticketing in the system and update ticket reports when finished.-Make reports and presentations of the results of work activities-Plan and monitor customer installation and troubleshoot team scheduling-Respond to incoming Email Report Tickets and share them according to priority constraints.-Develop a strategy by ensuring that the work is in accordance with the SOP-Research and investigate preventively so that network problems do not recur. Show less

• Migrasi Epon To Gpon

  • Jan 2019 - Aug 2019

  Making changes to internet technology innovation from E-PON technology to G-PON, functioning to improve internet capabilities in an increasingly developing world of communication.Fo Converter To GponHybrid Fiber Coaxial To GponEpon To GponDslam To GponMetro E To Gpon

• Installation Engineer

  • Aug 2018 - Jan 2019

  -Location Survey-Operate and ensure internet installation is in accordance with SOP standards-Complete installation of 2-3 installations of TTTH, LAN, FO CONVERTER-Installation STB / IPTV-Register additional modem and router configurations