Experience

NAD AL SHIBA ENVIRONMENT CARE SERVICES LLC

• United Arab Emirates
• Environmental Services
• 1 - 100 Employee

• Senior Manager Business Operations

  • Jul 2017 - Present

  • Supervise workloads, schedule, tasks and other related functions. • Implement environmental laws, procedures and processes. • Build internal and external customer relationships. • Manage, supervise and monitor business operations. • Project sales and determine the profitability of products and services • Determine discount rates or special pricing plans • Organize meetings to discuss sales activities and take decisions on strategies necessary for improvement • Supervise workloads, schedule, tasks and other related functions. • Implement environmental laws, procedures and processes. • Build internal and external customer relationships. • Manage, supervise and monitor business operations. • Project sales and determine the profitability of products and services • Determine discount rates or special pricing plans • Organize meetings to discuss sales activities and take decisions on strategies necessary for improvement



Ooredoo Group

• Qatar
• Telecommunications
• 700 & Above Employee

• Area Sales Manager

  • May 2012 - Feb 2017

  - Suggests ways and means to improve sales performance of my team - Ensures that team shall keep complete and accurate information of every competitor. - Provides coaching and mentoring to Sales Executives. - Ensures that success stories and lessons learned from the field are well-documented for easy reference and for creating best practices. - Suggests ways and means to improve sales performance of my team - Ensures that team shall keep complete and accurate information of every competitor. - Provides coaching and mentoring to Sales Executives. - Ensures that success stories and lessons learned from the field are well-documented for easy reference and for creating best practices.



Jazz (previously known as Mobilink)

• Area Sales Manager - Enterprise Solution - South

  • Sep 2010 - May 2012

  1. Achieving growth and hitting sales targets by successfully managing the sales team. 2. Designing and implementing a strategic sales plan that expands company’s customer base and ensure it’s strong presence. 3. Managing recruiting, objectives setting, coaching and performance monitoring of sales BDO's. 1. Achieving growth and hitting sales targets by successfully managing the sales team. 2. Designing and implementing a strategic sales plan that expands company’s customer base and ensure it’s strong presence. 3. Managing recruiting, objectives setting, coaching and performance monitoring of sales BDO's.



PTCL.Official

• Pakistan
• Telecommunications
• 700 & Above Employee

• Team Lead Contact Centre South Zone - Multimedia & Broadband Division

  • May 2008 - Aug 2010

  •Manage a team of 45 CSR as Team Lead Inbound CC. •Providing Advance Support of VPN connectivity, Network support. •Remote Accessing, Wireless network etc. •Network monitoring & troubleshooting to detect network faults. •Coordination with Exchanges and Network Operating Centre. •Coordinate with IT Vendors on equipment and IT infrastructure issue. •IPTV and DSL problem troubleshooting. •Building a team that effectively supports client programs, products and services. •Driving the development of superior customer service and high performance. •Leading workflow distribution and floor management to ensure service Levels are satisfied. •Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff. •Maintaining service, talk/wrap time, data, and both client and consumer satisfaction levels.