Experience

TPL Trakker Ltd.

• Pakistan
• IT Services and IT Consulting
• 200 - 300 Employee

• • Jul 2021 - Present

  • Strategy making to handle the workflow• Discussion with corporate clients for automation purpose• Coordination with IT team for automation/development/error rectification in different reports• Look after the tasks given by upper management• Account Management

• • Dec 2019 - Oct 2021

  • Managing the team• Task assignment to other team members• Development of Monthly dashboards for different corporate customers• Coordination with SCM(Supply Chain Management) team to arrange the required equipment and supply• Coordination with R&D(Research & Development) team to diagnose the root cause of different problems

• • May 2018 - Dec 2019

  • Providing one-window solutions to customers; dealing with services, complaints• Look after the corporate clients and their issues• Coordination by email and calls• Visit to the client• Maintaining MIS daily, weekly & monthly• Sending reports to client on daily basis• Pro-Active Approach to rectify the customer issues• Maintaining data for management meetings• Providing reports through online portal with the assistance of other departments

• • Jan 2018 - Apr 2018

  • Look after the special projects given by the management• Working on daily internal task

• • Jul 2016 - Dec 2017

  • Customer services• Providing first call resolution for customers• Audit of complaint data• Face –To-Face interaction with the customers• Staff/Team Management• Ensuring timely and professional response to all complaints, requests and queries received• Researching and compiling answers for informational requests from customers• Efficient dealing of complaints to completion and enabling satisfaction of customers

• • Mar 2015 - Jun 2016

  • Inbound\Outbound Calls• Identifying customers’ problems and providing them with the best solutions• Having extensive information of frequently asked questions to ensure smooth delivery of information to customers• Educating customers on products and services offered• Having sufficient knowledge regarding usage of software for data entry• Matching product benefits with customers needs• Achieving established standard for call-handling quality and productivity Show less



Mazitsol

• Data Entry Specialist

  • Oct 2014 - Mar 2015

  • Maintaining data in system • Working on client’s projects • Working as a SEO • Maintaining data in system • Working on client’s projects • Working as a SEO



Little Angels Academy

• United States
• Education Administration Programs
• 1 - 100 Employee

• Admin Supervisor

  • Jul 2013 - Sep 2014

  • Maintaining accounts • Collecting Fee Vouchers • Look after and arrangement of school merchandise • Maintaining accounts • Collecting Fee Vouchers • Look after and arrangement of school merchandise