Experience

Arthur Lawrence

• United States
• Business Consulting and Services
• 300 - 400 Employee

• Talent Advocate.

  • May 2021 - Present



Mobilelink

• United States
• Telecommunications
• 400 - 500 Employee

• Senior Talent Acquisition Specialist at Mobilelink - Cricket Wireless | Mobily LLC - AT&T.

  • Feb 2021 - Apr 2021



Imtiaz

• Pakistan
• Retail
• 700 & Above Employee

• Ecommerce Coordinator/ Customer Care

  • Nov 2018 - Oct 2019

  ▪ Handled incoming customer calls, emails and live help and assisted on queries, assisting them on related Stores services. Ensuring that the client gets quick, efficient and accurate response to his/her queries. ▪ Handling irate clients and kept calm under pressure. Escalated complaints through effective “Complaint Management Process” to the related department and followed up with cases to ensure resolution. ▪ Processed customer issues and intimated them of the status on the same. ▪ Helped achieve team to meet there tasks achieve before the deadline and increasing on business revenue by following up with the customers requirement. ▪ Coming up with the new ideas to improve the business services. Show less



UTZ Certified (Now Rainforest Alliance)

• Netherlands
• Non-profit Organizations
• 1 - 100 Employee

• Operations Coordinator

  • Jul 2017 - Nov 2018

  Key Responsibilities: Operations Coordinator.  Liaise between member and online portal to ensure smooth operations delivery.  Assisting members with their query related to the portal via email – phone – Live chat.  Handling Projects related to management and other reports.  Compiling Data using (MS-Office) / expertise in MS-Office.  Using CRM to maintain member details and make required extractions.  Experience working with International clients (mainly European) would count as advantageous. Show less



Arpatech (Pvt) Ltd

• Pakistan
• Information Technology & Services
• 200 - 300 Employee

• Operations Coordinator

  • Oct 2013 - Nov 2018

  Operations Coordinator/ Catalogue and Pricing Analyst Associated with the Operations department of Global-serve. * At present, my responsibilities include: Follow-ups with the suppliers and to make sure order is delivered on time. * Assisting customer with all the procurement/service related issues through our portal worldwide. * Preparation and submission of final order sheet at day end. * Working on JIRA Ticketing Managing the Operations Functional Module of the in-house developed ERP. * Identifying the key unique functions and incorporation of new business needs as per the ERP Standards. * Assessment of the existing business model and implementation of up gradation of ERP Modules for process optimization. * Planning and managing Projects specializing in Global IT procurement. * Managing and maintaining the Data Base of Global IT catalogs for Clients in more than 74 countries for OEM's including HP, IBM, Lenovo and Dell. Constantly working with the Global suppliers to ensure that the deadlines and SLA’s are met. * Global IT procurement catalog specialist. Supporting of Back end catalog data management, analysis and reporting. Show less



Faysal Bank Limited

• Banking
• 700 & Above Employee

• Phone Banking Officer

  • Sep 2010 - Dec 2010

  * Handled incoming customer calls and assisted on queries regarding balance inquiry, assisting them on related banking services. Ensuring that the client gets quick, efficient and accurate response to his/her queries. * Handling irate clients and kept calm under pressure. Escalated complaints through effective “Complaint Management Process” to the related department and followed up with cases to ensure resolution. * Processed customer transaction and intimated them of the status on the same. * Helped achieve team target and increasing on business revenue by up-selling and cross-selling financial services to existing customers. Show less



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Asset Operations Officer

  • Feb 2008 - Mar 2009

  * Working for asset operations department handling loans processing for business and loan personal loans. Processing loan settlements and performing document verification. * Verifies, compiles, and types application information for loans. Reviews residential loan application file to verify that application data is complete and meets establishment standards, including type and amount, borrower assets and liabilities. * Recommending that loan not meeting standards be denied. Calls or writes credit bureau and employer to verify accuracy of information. Types loan application forms, using computer. * Informs supervisor of discrepancies in title or survey. Submits loan application file for underwriting approval. Types and mails approval and denial letters to applicants. Submits approved loan file to the relevant department. * Records data on status of loans, including number of new applications and loans approved, canceled, or denied on the computer. Using internal CRM software and updating client information. Show less



ABN AMRO Bank N.V.

• Netherlands
• Banking
• 700 & Above Employee

• Phone Banking Officer NSBC (Non Stop Banking Centre)

  • Oct 2006 - Dec 2007

  * Handled incoming customer calls and assisted on queries regarding balance inquiry, assisting them on related banking services. Ensuring that the client gets quick, efficient and accurate response to his/her queries. * Handling irate clients and kept calm under pressure. Escalated complaints through effective “Complaint Management Process” to the related department and followed up with cases to ensure resolution. * Processed customer transaction and intimated them of the status on the same. Show less



ABN AMRO Bank N.V.

• Netherlands
• Banking
• 700 & Above Employee

• Telemarketing Officer - Wealth Management Dept.

  • Jan 2005 - Aug 2006

  Overall Key Responsibilities: * Communicated features and cross-sold various financial products, specifically personal loans, to a large customer base. * Resolve customer complaints/issues promptly and effectively. Execute integrated sales, relationship, and credit strategies. Proactively educate customers on utilizing available access channels (i.e. ATM, Online and Telephone Banking). * Achieved set targets by expanding existing relationships and acquiring new business, utilizing effective calling techniques and leveraging bank financial products and services. * Established and maintained key relationships and business contacts within the community and targeted corporate customers to create opportunities for growth. * Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets. Show less



AIG

• United States
• Insurance
• 700 & Above Employee

• Intern

  • 2004 - 2004