Experience

DHL Express UAE

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customs Coordinator

  • Jun 2021 - Present

  Answer inbound calls & generate out bound calls for Invoice Details confirmation in case of missing information, AE-Mirsal 2 Code confirmation, Value Added Tax (VAT) settlement, MOH (Ministry of Health) and uncollected duty amount follow ups. Handles Global Network to answering their queries. Perform Import Dubai Trade Declaration. Issuance of DO (Delivery Orders) and Releasing Shipments after receiving BOE (Bill of Entry). Handles BOE (Bill of Entry) Cancellation/Amendment cases. Coordinate with counterpart Origin DHL/Consignee in case of invoice or further documentation requirements. Coordinate with operations to ensure proper follow up on shipments movement. Daily follow up and coordination of administration and operational work related Assist customers to understand break down of Duty & VAT, and guide them to settle VAT through FTA Portal. Investigates and resolves problems or exceptional situations using systems or equipment as appropriate. Communicate with customers via telephone or email Show less



DHL Express

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Representative

  • Jun 2020 - May 2021

  1- Front line C.S staff. Receiving incoming calls ,ensures ongoing compliance with defined Company processes and procedures. 2-Active listening. 3-Performs defined procedures and processes with accuracy and completeness. Ensures time commitments and deadlines are met. Processes may include use of manual procedures or local, regional, international or global systems. 4- Investigates and resolves problems or exception situations using systems or equipment, as appropriate. 5-Service delivery call/ Trace shipments. 6- Arrange booking for inbound & outbound shipments. 7-Domestic and International tracking and tracing of shipments . Show less



Emirates Group

• Airlines and Aviation
• 1 - 100 Employee

• Administrative Assistant

  • Jun 2019 - Mar 2020

  1-Responsible for the reports and other administration like filing, data entry, responded to phone calls. 2-Coordinated with other departments regarding schedule and operations. 3-Monitered and planned daily scheduled of engineers. 4-Provided extensive clerical support when needed. 5-Ensures follows up are conducted. 6-Performed other responsibilities associated with this position when appropriate. 1-Responsible for the reports and other administration like filing, data entry, responded to phone calls. 2-Coordinated with other departments regarding schedule and operations. 3-Monitered and planned daily scheduled of engineers. 4-Provided extensive clerical support when needed. 5-Ensures follows up are conducted. 6-Performed other responsibilities associated with this position when appropriate.

• Assistant Technician

  • May 2012 - Feb 2019

  1- Repairing & Replace the Air Chiller, Oven,Expresso/Coffee Maker& Trash Compactor of Aircraft A320/A330/A380/B777. 2-IDG, Back up & VFG servicing by using Mobile jet oil. 3-Hydrolic & Tyre grease servicing of A380/ B777. 4-Cleaning & Maintainance of Aircraft components . 5-Ground handling maintainance acivities & and conducting cabin minor repairs. 6-Assists with scheduled maintenance, unscheduled maintenance, servicing, troubleshooting and repairs on company owned aircraft. Works under immediate supervision. 7-Performing tasks in a fast paced environment 8-Other duties as assigned . Show less