Muhammad Shehryar Malik
FOH Receptionist at Cinnamon Club- Claim this Profile
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Bio
Credentials
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Excel Essential Training (Office 365/Microsoft 365)
LinkedInJan, 2022- Nov, 2024
Experience
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The Cinnamon Collection
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United Kingdom
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Restaurants
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1 - 100 Employee
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FOH Receptionist
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Nov 2021 - Present
Receptionist at a fine-dining Indian restaurant. Key Responsibilities: • Preparing the cover report for submission the following week and comparing it to the last year, making routine correspondence such as briefing sheets to improve lines of communication between managers and waiters. • Communicating with contractors and vendors to place and receive orders, request maintenance services, and deliver instruction on behalf of office management. • Resolving customer issues via telephone and email swiftly and efficiently in a friendly, supportive manner. Key Achievements: • Systematically prioritized tasks while managing two phone lines, helping customers in person, answering coworkers’ questions efficiently respecting all parties. • Increased the number of reservations by 35% by proactively reviewing bookings regularly catching mistakes to avoid issues later in the day, week, or month. • Improved visitor feedback ratings by 45% by effectively building rapport and expertly handling complaints following company policy. Show less
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Mongas
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United States
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1 - 100 Employee
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Salesperson
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Apr 2021 - Oct 2021
Salesperson in men's section of traditional South-Asian wedding outfit store. Key Responsibilities: • Drove business development by cultivating strong customer relationships and executing benefit-orientated sales presentations to generate revenue. • Routinely checked in with clients to evaluate satisfaction with service, resolve conflicts and provide information on new offerings. • Generated sales by executing complete sales cycle process from prospecting through contract negotiations and close. Key Achievements: • Resolved all issues efficiently and enhanced customer satisfaction ratings from 75% to 89% in 6 months. • Enhanced marketing and sales strategies to increase profitability by 35% and developed an organisational pipeline. • Slashed payroll/benefits administration costs by 25% by negotiating pricing and fees, while ensuring the continuation and enhancements of services. Show less
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Education
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2020 - 2023
London South Bank University
Bachelor of Business Administration - BBA, Business Administration and Management, General -
2019 - 2021
Iqra University (Official)
Bachelor of Business Administration - BBA, Business Administration and Management, General
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