Experience

Ascertia

• United Kingdom
• Software Development
• 100 - 200 Employee

• Sr. Technical Consultant IT

  • Jul 2021 - Present



Swift biz Solutions

• Islāmābād, Pakistan

• Enterprise Solutions Architect

  • Jan 2020 - May 2021



Duroob Technology

• Saudi Arabia
• IT Services and IT Consulting
• 1 - 100 Employee

• • Jan 2012 - Jan 2020

  Responsible from architecting to the implementation of ITSM products(CA Service Desk, CA Workflow, CA Process Automation, CA Service Catalog, CA Business Intelligence, CA Support Automation) in the Complex IT environments of the BIG Public/Private Organizations.

• • Jan 2007 - Dec 2011

  Implementation &Customization of ca service desk using JavaScript, HTML, and Spell Code as per the Organization requirementsDocumenting Site Specific Adoptions for CA Service Desk , CA Business Intelligence, CA Workflow, CA Support Automation, CA IT Client Manager, CA Service Catalog, CA CMDBWriting Users manuals and providing trainings for the End-users, Analysts and AdministratorsCustomizing Data Base Structure and Developing Reports using Crystal Report and Business IntelligenceAnalyzing and documenting the Customer Existing Helpdesk SystemsIntegrating ca service desk with other Enterprise applications like IVR system, Network Monitoring systems(CA NSM,HP Open View), SMS Gateway, LDAP, SMTP and so onSuccessfully Completed several CA Applications Implementations Projects at different Enterprise Organizations in the Middle East Show less



bahriasoft

• Software engineer

  • Jan 2005 - Dec 2005

  Evaluate, assess and recommend software and hardware solutions. Develop software, architecture, specifications and technical interfaces. Develop user interfaces and client displays. Design, initiate and handle technical designs and complex application features. Develop, deliver and test software prototypes. Assist software personnel in handling ongoing tasks as required. Build flexible data models and seamless integration points. Innovate and develop high-value technology solutions to streamline processes. Initiate and drive major changes in programs, procedures and methodology. Coordinate with other developers and software professionals. Show less