Muhammad Salman
Head Of Support Services at Aion Digital- Claim this Profile
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Bio
Credentials
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Certified Ethical Hacker (CEH) V10
EC-CouncilJun, 2019- Nov, 2024
Experience
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Aion Digital
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Bahrain
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Financial Services
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1 - 100 Employee
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Head Of Support Services
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Sep 2019 - Present
➢ Managing all IT related activities across multiple sites, including Bahrain, UAE, and Kuwait ➢ Developed a full-Service Desk using JIRA for the entire organisation. ➢ Managing SharePoint and Office 365, to setup users, active directory, and files for internal 200 users ➢ Managing the Azure, Bit Bucket, GitHub, for developer within projects. ➢ Supporting about 13 Internal Platforms. ➢ Managing all IT related activities across multiple sites, including Bahrain, UAE, and Kuwait ➢ Developed a full-Service Desk using JIRA for the entire organisation. ➢ Managing SharePoint and Office 365, to setup users, active directory, and files for internal 200 users ➢ Managing the Azure, Bit Bucket, GitHub, for developer within projects. ➢ Supporting about 13 Internal Platforms.
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LHG - London Hotel Group
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United Kingdom
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Hospitality
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1 - 100 Employee
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IT Manager
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Dec 2010 - Jun 2019
➢ Managing all IT related activities across multiple sites within the Hotel Group which consists of 125 users. ➢ Managing staff activities, ensuring that all individual are working to meet and exceed all clearly defined targets. ➢ Designing and implementing IT contingency and Disaster Recovery plans through cloud and Microsoft. ➢ Full life-cycle delivery of technology and business-driven projects within critical time-frame and budget constraints, from project proposal through to closure. ➢ Team lead in updating of all ISO 9001, 14001, and 18001 documents to keep our certificates up to date. ➢ Implementing best practices and processes to align IT services with business objectives. ➢ Working to improve service delivery and end user experience through better application delivery, increased service availability and resiliency. ➢ Responsible for preparing proposal for all new projects and presenting them to the managing director for approval. ➢ Providing 3rd level support for all hardware and application problems for all the systems running in the group. ➢ Attending monthly IT committee meeting presenting the department’s progress to the board as well as status of ongoing projects and listening and answering complaints from management and department heads. Key Projects ➢ Planned and redevelop IT infrastructure of London Hotel Group that includes 9 locations in London, and 3 more coming in 2018. ➢ Implemented Web Filtering software in head office to rollout web browsing rules as per management’s instructions of Euro hotels group. ➢ Update the communication lines to fiber optic for 6 locations of Euro hotels group. ➢ Managed and implemented Wi-Fi Wireless strategy and CCTV for the whole group of Euro hotels. ➢ Managed and implemented the Automation of various reports of Euro hotels group like Daily sales report, commission report, outstanding payment report, and daily availability report.
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Habibsons Bank Limited
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Financial Services
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1 - 100 Employee
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IT Manager
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Nov 2003 - Nov 2010
➢ Managing the IT (Operations) department for all UK and overseas branches of the bank. ➢ Support and manage the bank’s primary banking application (GLOBUS) including overlooked a team of IT Support engineers ➢ Working with senior managers, service heads and business directors on technology issues including the development of IT policies and strategies to help attain all long term and short term objectives. ➢ Providing fully comprehensive technical design and guidance with application deployment. ➢ Ensuring compliance with legal legislation and industry best-practice to minimise statutory & business risk. ➢ Designing and delivering projects in line with the agreed time line and project specification. ➢ Designing, testing and implementing effective contingency plans against all possible scenarios. ➢ Negotiating pricing from various hardware and software vendors to get the best deal and procuring hardware and software for the bank. ➢ Supervising internal and external IT audits and ensuring that high standards are maintained throughout the operations of the department with highest level of end user satisfaction. Key Projects ➢ Upgraded the Temenos G13 Unix bases banking application to the latest release T24 ➢ Upgrading the database and application as well as migration of servers to latest HP UX Itanim based Integrity servers and conducting the User Acceptance Test exercise. ➢ Planned and overlooked the IT infrastructure move of Habibsons Bank head office to the new location including data centre design and setting a up a new DR site. ➢ Technical lead in the upgrade project of Windows Server 2000 to Windows server 2003 and 2008. ➢ Implemented the banks security infrastructure including firewalls, antivirus software, web filtering and email filtering solutions. ➢ I have also writing Security and IT Policies and managing IT strategy for the Bank.
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Education
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1998 - 2003
Wayne State University
Bachelor's degree, Bachelors in Computer Science
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