Muhammad Sajid
Manager Technical & Customer Support at Oman Fiber Optic- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
-
Urdu -
-
Pashto -
-
Punjabi -
-
Arabic Limited working proficiency
-
Hindi -
Topline Score
Bio
Credentials
-
IRCA Certified QMS 9001-2015 Lead Auditor
International Registered Certified Auditors (IRCA) - UKFeb, 2017- Sep, 2024 -
Internal Auditor for QMS 9001-2015, EMS 14001-2004 & OHSAS 18001-2007
TUV - Muscat, OmanJan, 2017- Sep, 2024 -
Presentation Skills for Managers
New Matrics - Muscat, OmanJan, 2017- Sep, 2024 -
FTB-200 with OTDR & OLTS User Training
EXFO -
FTTH Installation and Termination
Etisalat Academy, Dubai, United Arab Emirates -
GPON – FTTH Planning
Etisalat Academy Dubai, United Arab Emirates -
High Capacity Fiber (Ribbon Fiber) Splicing Techniques and GePON
Etisalat Academy, Dubai, United Arab Emirates -
Office Management
LT Engineering & Trade Services, Pakistan -
Optical Fiber Testing and Measurement
LT Engineering & Trade Services, Pakistan
Experience
-
Oman Fiber Optic
-
Oman
-
Telecommunications
-
100 - 200 Employee
-
Manager Technical & Customer Support
-
Jan 2020 - Present
~ Our prime objective is to ensure "Total Customer Satisfaction" by delivering "Quality Products" and professional services with state of the art equipment.~ Maintain, improve and strengthen customer & supplier relationship & coordination.~ Addressing the customers technical concerns over product specifications and proposing the most suitable solutions~ Attending and managing the customers Pre-Inspection Meetings (PIM) at own premise or at customer requested his location~… ~ Our prime objective is to ensure "Total Customer Satisfaction" by delivering "Quality Products" and professional services with state of the art equipment.~ Maintain, improve and strengthen customer & supplier relationship & coordination.~ Addressing the customers technical concerns over product specifications and proposing the most suitable solutions~ Attending and managing the customers Pre-Inspection Meetings (PIM) at own premise or at customer requested his location~ Participating in Kick Off Meetings "KoM" to finalize the product inspection related matters.~ Setting Departmental Quality Objectives on annual basis.~ Drafting Factory Acceptance Test Procedures (FATP) according to customer inspection & acceptance.~ Drafting and ensuring implementation of inspection procedures.~ Maintaining and supervising the Optical Test Equipment calibration status on annual basis.~ Setting staff KPI on bi-annual basis and observing the performance accordingly.~ Coordinating and supporting internal and external auditors during the audit hours.~ Receiving, analyzing, addressing and rectifying the customer complaints.~ Maintaining the record of customer complaints and updating accordingly.~ Supervising and managing the Factory Acceptance pre-shipment inspections.~ Supervising the Type Test & Routine Test Reports and verifying the contents prior to deliver to customer.~ Supporting the OSP (Outside Plant) staff when and where needed.~ Making arrangement for staff refresher courses, offered by HR department.~ Addressing the Non Conformance Reports and coordinating with production department.~ Managing & supervising the GRN (Goods Receipt Note) and inspecting the new arriving materials.~ Managing and arranging the tools requirement for the dedicated jobs.~ Coordinating with procurement department to purchase specific tools and equipment.~ Executing and initiation in R&D activities. Show more Show less
-
-
-
-
Head of Department - QA/QC
-
Dec 2014 - Dec 2019
To ensure the delivery and production of quality products which are meeting the customer requirement. Preparing the QA work instructions and test procedures Calibrating the test equipment and maintaining the record Practical understanding of Fiber Optic Cable Test Procedures and applicable standards. Well experienced in drafting QA/QC work instructions and test procedures. Able to draft Quality Plan for the department. Able to set departmental objectives.… To ensure the delivery and production of quality products which are meeting the customer requirement. Preparing the QA work instructions and test procedures Calibrating the test equipment and maintaining the record Practical understanding of Fiber Optic Cable Test Procedures and applicable standards. Well experienced in drafting QA/QC work instructions and test procedures. Able to draft Quality Plan for the department. Able to set departmental objectives. Understanding how to set “Staff KPI” for continuous improvement. Able to draft “Work Instruction” of any equipment or process. Able to elaborate “Job Descriptions” as per employee activities. Experienced in addressing “Non Conformances & Observations” raised during audit. Had worked as a “Company MR (Management Representative)”. As a skilled professional, I can calibrate Optical Test Instruments and maintain their data. Managing & creating round the clock shift roaster. I can generate routine test reports, type test reports, daily performance monitoring reports. I am able to handle customers with support and complaints. I do travel to address customer concerns at their premises. I am expert to perform PAT “Physical Acceptance Test”, FAT “Factory Acceptance Test” and SAT “Site Acceptance Test”. Supporting the sales department to understand the product specification and provide reasonable suggestions and solutions. To perform the product “Type Approval Tests” to validate the product specifications. To manage and execute “Routine Tests” to maintain and account the product quality. Drafting the test reports for successful execution of various inspections. Show more Show less
-
-
-
Alcatel-Lucent
-
Telecommunications
-
1 - 100 Employee
-
Migration & Maintenance Lead OSP/ISP/ FTTH / GPON
-
Dec 2012 - Dec 2014
1- Responsible to migrate existing PTP network to GPON.2- Managing the sub-contractor activities and ensuring maximum output.3- Escalating the maximum out with minimum risk factor.4- Maintaing the spare supplies and initiating the request for shortening consumables.5- Delivering daily progress reports to higher management.6- Drafting daily reports and making preparation for next day activities.7- Attending the dockits, if introduced due to running activities.8- If… 1- Responsible to migrate existing PTP network to GPON.2- Managing the sub-contractor activities and ensuring maximum output.3- Escalating the maximum out with minimum risk factor.4- Maintaing the spare supplies and initiating the request for shortening consumables.5- Delivering daily progress reports to higher management.6- Drafting daily reports and making preparation for next day activities.7- Attending the dockits, if introduced due to running activities.8- If required, interacting with customer for any kind of his concerns.9- Ensuring the team work and encouraging team players for maximum output.10- Ensuring the quality work during execution.11- Maintaining and improving working relationship between customer & client.12- Representing the company in formal and informal meetings.13- Managing / supervising more than 30-staff in OSP field, Supervisors and Controllers.14- Procurement of Test equipment, tools and finding local resource on competitive rates.15- Supervising the store inventories and maintaining the stock in balance.16- Managing the work flow and ensuring the completions.17- Over all supervising the activities of field staff.18- Assisting management / HR staff to hire technical staff. Also participating in interviews.19- Approaching Govt. authorities for any required permission to execute our activities.20- Managing the deployment of field teams with respect to work availability and priority.21- Managing, maintaining, supporting and developing good working relationship of own staff and with other departments.21- Identifying local resources to reduce the cost of tools and equipment.22- Perusing the issued estimate deadlines even maintaining the work quality.23- Managing and maintaining the data flow and keeping the accountancy record updated.24- Managing the LOI’s (Letter of Intent) and ensuring its completion with in allocated time.25- Arranging and managing Tools / Test equipment and their purchase and selection. Show more Show less
-
-
-
Etisalat
-
Albania
-
IT Services and IT Consulting
-
Team Lead (OSP Preventive Network Maintenance) FTTH / GPON / Copper
-
Jun 2008 - Aug 2012
My majors to look after the GPON and Legacy Network (Copper) maintenance and all kind of break downs, when and where occurred. To manage and supervise the contractor’s activities running in Dubai region. Use of professional programs like Livelink, CBCM (Corporate Billing and Customer Management) and MS-Outlook emails. Contractor’s activities include to handle all kind of breakdowns in GPON, Copper Network and Final Physical Acceptances. Work order generation and… My majors to look after the GPON and Legacy Network (Copper) maintenance and all kind of break downs, when and where occurred. To manage and supervise the contractor’s activities running in Dubai region. Use of professional programs like Livelink, CBCM (Corporate Billing and Customer Management) and MS-Outlook emails. Contractor’s activities include to handle all kind of breakdowns in GPON, Copper Network and Final Physical Acceptances. Work order generation and distribution between the contractor’s teams. Follow up the contractor’s work progress. Calculating the man-hours for work-done and process the finished work orders. Requesting “Down Time / Outage” from concerned authorities, managing the activities and manpower. Patrolling the various contractor’s work locations and ensuring the Quality work. Show more Show less
-
-
-
-
Quality Control & Testing Engineer
-
Oct 1997 - Jun 2008
1. Supervised the testing activities at various testing spots in production and testing area.2. Supervised the OSP projects like Oil & Gas Industry, Defense and many more Govt. and private sectors.3. Study and implementation of the ISO Quality Standards and their assurance.4. Preparation of the Quality Documents and their required actions.5. Utilization of the provided manpower as per requirements.6. Preparation for the Quality audits and arrangements.7. Generation of… 1. Supervised the testing activities at various testing spots in production and testing area.2. Supervised the OSP projects like Oil & Gas Industry, Defense and many more Govt. and private sectors.3. Study and implementation of the ISO Quality Standards and their assurance.4. Preparation of the Quality Documents and their required actions.5. Utilization of the provided manpower as per requirements.6. Preparation for the Quality audits and arrangements.7. Generation of the Quality Routine Test reports after the pre-inspection.8. Generation of Non-Conformance Reports and their remedies.9. Application and implementation of the International applied standards.10. Making arrangements to provide the training to new inductees.11. Helping the field and production staff to real time implementation of the SOPs.12. Formating the SOPs for the technical staff and making assurance for their implementation.13. Calibration of the test equipments as per schedule.14. Maintaining the leave record of the staff.15. Assignment of the various tasks to technicians as per importance. Show more Show less
-
-
Education
-
-
Bachelor of Technology (BTech) in Electronics, Preston University
-
-
Buearu Veritas Middle East
-
-
Diploma of Associate Engineer in Electronics, Rawalpindi Institute of Technology (RIT)
-
-
Tuv - Muscat Oman
-
-
New Matrics - Muscat, Oman
-
-
Sital Administrative Consultancy Group, Muscat Oman
Community
