Experience

Collaborate Solutions

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Support Manager

  • Jan 2022 - Present

  Lahore, Punjab, Pakistan Handling incoming calls from different billing clients with their questions and concerns and addressing them in a professional manner. Making calls to new and existing billing clients for follow ups and updates on different things going on with respective practices. Handling emails from clients and responding in real time to all the emails and addressing all the issues and concerns reported in the emails. Sharing questions, issues and concerns with respective billing teams and getting… Show more Handling incoming calls from different billing clients with their questions and concerns and addressing them in a professional manner. Making calls to new and existing billing clients for follow ups and updates on different things going on with respective practices. Handling emails from clients and responding in real time to all the emails and addressing all the issues and concerns reported in the emails. Sharing questions, issues and concerns with respective billing teams and getting resolution of reported issues and concerns from concerned person/team and updating clients once the issues are fixed. Sharing different reports with clients on a daily, weekly and monthly basis based on current protocol and procedures for different practices. Handling questions and queries from in-house team for different clients/practices, sending them to clients, getting required information from the client and providing this info to in-house team. Following up on the queries of in-house teams and sending reminders to clients unless the required info is not provided by the client. Scheduling meeting with different clients based on their request to address reported issues. Attending all the scheduled meetings with clients along with respective team members working on that practice. Sharing minutes of meeting for every meeting with client and internal team members. Conducting weekly & monthly meeting with clients based on the current protocol for all the clients. Introductory calls to new clients as part of Implementation & on-boarding, explaining clients about required data/info for setting up their practice for medical billing services. Gathering all the required data/info in data sheets from clients and sharing with respective teams working on billing clients. Working closely with all the teams involved in implementation/on-boarding and consistently following up with teams to complete their tasks and update status of implementation/on-boarding. Show less



MD Tech (iPEMR)

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of EMR Training, Customer Support & Onboarding

  • Mar 2017 - Jan 2022

  Lahore, Pakistan • Giving demo of EMR to different clients. • Training providers and their entire staff on EMR/EHR. • Follow-up with clients interested in demo and with ones who had taken demo of our product. • Providing complete support to all the clients for their issues with software. • Reporting client issues and bugs in the system to technical team and working with them closely to get those issues/bugs fixed. • Meeting with clients regarding their requirements/changes in the system and… Show more • Giving demo of EMR to different clients. • Training providers and their entire staff on EMR/EHR. • Follow-up with clients interested in demo and with ones who had taken demo of our product. • Providing complete support to all the clients for their issues with software. • Reporting client issues and bugs in the system to technical team and working with them closely to get those issues/bugs fixed. • Meeting with clients regarding their requirements/changes in the system and getting their feedback about software. • Working closely with technical team on how the changes/requirements from clients could be incorporated in the system. • Follow-up with technical team on the progress of requirements/changes in system requested by clients. • Doing QA of all the new changes/requirements incorporated in the system. • Showing the requirements/changes in the system to clients and taking sign off. • Working as Implementation Coordinator, discussion with clients about data/info required for setting up their practice in EMR. • Gathering all the data/info in data sheets from clients by follow-up calls and emails. Entering all the data in the system. • Working closely with all the teams involved in implementation and consistently following up with teams to complete their tasks and update status of implementation. • Introductory meetings/calls/emails with clients for different services and connecting them with respective teams/persons. • Updating and sharing clients’ status sheet on a weekly basis with all the teams. • Adding new templates in the system for all the clients as per their requirements. • Copying existing templates with help of technical team to new practice database if they don’t have their own templates. • Checking all templates and their impact in encounter before giving the access to client. • Creating users’ login in the system for all the users of practice & assigning respective roles and rights.

• Head of Transcription/Document Management/Patient Scheduling/Medical Assistant Departments

  • Mar 2017 - Jan 2022

  Lahore, Punjab, Pakistan Head of Medical Transcription: I started Transcription (first successful department) of this company. I had meeting with client, explained them about the quality of our services and convinced them to use our services. Hired resources, trained them on software and client requirements/instructions. Client gave us more business down the road, and we got another client based on the quality of our services. Head of Document Management: I established this department where we had no prior… Show more Head of Medical Transcription: I started Transcription (first successful department) of this company. I had meeting with client, explained them about the quality of our services and convinced them to use our services. Hired resources, trained them on software and client requirements/instructions. Client gave us more business down the road, and we got another client based on the quality of our services. Head of Document Management: I established this department where we had no prior experience. I had a couple of meetings with client and got the idea of their requirements. Hired best possible people for this department and trained them on software of client. Based on our good services client gave us more business. Now this department is working for 3-4 clinics in USA. Head of Patient Calling/Scheduling: I established Patient Calling/Scheduling department for our own clinics and then for external clients as well. I was responsible to hire good resources and work closely with practice administrators to set up a definitive and standard work protocol for patient calling/scheduling, and plan out the training, arrange all required hardware & software and monitor training. Closely monitor performance of resources after going live. Head of Medical Assistant & Virtual Assistant Department: I established Medical Assistant & Virtual Assistant Departments. I was responsible to hire good resources and work closely with practice administrators in USA to set up a definitive and standard work protocol and plan out the training, arrange all required hardware & software and monitor training. Closely monitor performance of resources after going live in the first 2-3 weeks and take consistent feedback from clients. I was addressing issues reported by clients in a timely manner



Tecnomics

• United States
• Software Development
• 1 - 100 Employee

• Supervisor EMR/EHR Training/Customer Support & Medical Transcription, Implementation Coordinator

  • Feb 2015 - Mar 2017

  Lahore, Pakistan Training EMR/EHR customers (doctors and the entire staff of their practice), providing customer support, taking care of medical transcription and Implementation.



Adams Soft International

• Quality Assurance Specialist/Proofreader

  • Oct 2011 - Feb 2015

  Lahore Checking all the reports in EMR transcribed by transcriptionist, editing and proof reading the reports making sure reports are error free.



Talking Minds

• Manager Operations

  • Jul 2011 - Dec 2012

  Lahore, Pakistan Taking care of all the operations involved in offshore transcription services including but not limited to; Communication with clients before, during and after successful trials. Setting up softwares on clients' systems remotely. Responding promptly to clients' complaints/inquiries. Setting up secure channels for receiving dictation from clients and delivering transcribed reports back to clients. Having strong check on quality and confidentiality meeting international… Show more Taking care of all the operations involved in offshore transcription services including but not limited to; Communication with clients before, during and after successful trials. Setting up softwares on clients' systems remotely. Responding promptly to clients' complaints/inquiries. Setting up secure channels for receiving dictation from clients and delivering transcribed reports back to clients. Having strong check on quality and confidentiality meeting international standards. Assuring compliance of rules and regulations of AAMT. Evaluating new candidates through test and interview joining existing team. Working closely/directly with existing team members for their professional growth. Helping/assisting them facing and dealing new challenges. Motivating and encouraging new and existing team members accepting tough tasks and delivering the best utilizing their potentials. Monitoring performance and assigning tasks to team members to achieve financial/professional growth. Supporting/promoting the deserving individuals based on their performance. Leading the team accepting new challenges with having motto in mind "we can AND we will" Show less



Abacus Consulting Lahore

• Senior Quality Controller

  • Apr 2011 - Jul 2011

  Lahore, Punjab, Pakistan I was responsible for the quality assurance of files transcribed by medical transcriptionists. My responsibilities include but are not limited to check the complete transcribed report and to make sure that the use of Medical Terminology, Drugs, Dosage of drugs, Lab Values, Medical Abbreviations, Patient, doctor, and hospital names are typed correctly. I am also responsible for the correct use of grammar and all the standard rules of medical transcription defined by American Association of… Show more I was responsible for the quality assurance of files transcribed by medical transcriptionists. My responsibilities include but are not limited to check the complete transcribed report and to make sure that the use of Medical Terminology, Drugs, Dosage of drugs, Lab Values, Medical Abbreviations, Patient, doctor, and hospital names are typed correctly. I am also responsible for the correct use of grammar and all the standard rules of medical transcription defined by American Association of Medical Transcription Show less



AE Tech

• Senrio QAE/Proof Reader

  • Jan 2007 - Jun 2011

  I was responsible for quality assurance of files transcribed by transcriptionists making sure that use of medical terminology, drug names and dosages, lab values and grammar was up to the mark, and templates and formats was followed exactly required by our valuable clients meeting international standards.



AbacusTec Pakistan

• Training Executive

  • Jul 2008 - Nov 2010

  Training people in the field of Medical Transcription performing following duties. * Making a complete plan for Medical Transcription Training Program meeting industry standards. * Designing and conducting test/interview for screening to find most suitable candidates. * Giving lectures on Medical Transcription Basics, Basic medical terminology and basic computer knowledge. * Evaluating and monitoring trainees' performance on weekly and monthly basis. *… Show more Training people in the field of Medical Transcription performing following duties. * Making a complete plan for Medical Transcription Training Program meeting industry standards. * Designing and conducting test/interview for screening to find most suitable candidates. * Giving lectures on Medical Transcription Basics, Basic medical terminology and basic computer knowledge. * Evaluating and monitoring trainees' performance on weekly and monthly basis. * Assisting and guiding them on proper and fruitful use of each and every software and hardware through which they can make themselves ready to enter into workforce. Show less



Abacus Transcriptions (Pvt.) Ltd. Lahore

• Quality Assurance Quality Control

  • Jul 2005 - Aug 2008

  Lahore, Punjab, Pakistan I was responsible for the quality assurance of files transcribed by medical transcriptionists. My responsibilities include but are not limited to check the complete transcribed report and to make sure that the use of Medical Terminology, Drugs, Dosage of drugs, Lab Values, Medical Abbreviations, Patient, doctor and hospital names are typed correctly. I am also responsible for the correct use of grammar and all the standard rules of medical transcription defined by American Association of… Show more I was responsible for the quality assurance of files transcribed by medical transcriptionists. My responsibilities include but are not limited to check the complete transcribed report and to make sure that the use of Medical Terminology, Drugs, Dosage of drugs, Lab Values, Medical Abbreviations, Patient, doctor and hospital names are typed correctly. I am also responsible for the correct use of grammar and all the standard rules of medical transcription defined by American Association of Medical Transcription. Show less



Eon Resource Group Lahore

• Quality Assurance Executive

  • Jun 2007 - Sep 2007

  Lahore, Punjab, Pakistan I was responsible for the quality assurance of files transcribed by medical transcriptionists. My responsibilities include but are not limited to check the complete transcribed report and to make sure that the use of Medical Terminology, Drugs, Dosage of drugs, Lab Values, Medical Abbreviations, Patient, doctor, and hospital names are typed correctly. I am also responsible for the correct use of grammar and all the standard rules of medical transcription defined by American Association of… Show more I was responsible for the quality assurance of files transcribed by medical transcriptionists. My responsibilities include but are not limited to check the complete transcribed report and to make sure that the use of Medical Terminology, Drugs, Dosage of drugs, Lab Values, Medical Abbreviations, Patient, doctor, and hospital names are typed correctly. I am also responsible for the correct use of grammar and all the standard rules of medical transcription defined by American Association of Medical Transcription Show less



Abbott Transcriptions, Abbottabad

• Chief Operating Officer

  • Jan 2007 - Jun 2007

  Abbottabad District, Khyber Pakhtunkhwa, Pakistan Taking care of all the operations involved in offshore transcription services including but not limited to; • Communication with clients before, during and after successful trials. • Setting up software on clients' systems remotely. • Responding promptly to clients' complaints/inquiries. • Setting up secure channels for receiving dictation from clients and delivering transcribed reports back to clients. • Having strong check on quality and confidentiality meeting… Show more Taking care of all the operations involved in offshore transcription services including but not limited to; • Communication with clients before, during and after successful trials. • Setting up software on clients' systems remotely. • Responding promptly to clients' complaints/inquiries. • Setting up secure channels for receiving dictation from clients and delivering transcribed reports back to clients. • Having strong check on quality and confidentiality meeting international standards. • Assuring compliance of rules and regulations of AAMT. • Evaluating new candidates through test and interview joining existing team. • Working closely/directly with existing team members for their professional growth. • Helping/assisting them facing and dealing new challenges. • Monitoring performance and assigning tasks to team members to achieve financial/professional growth. • Supporting/promoting the deserving individuals based on their performance. Show less



MultiSoft (Pvt.) Ltd. Islamabad

• Senior Medical Transcriptionist

  • Feb 2003 - Sep 2005

  Islāmābād, Pakistan I was responsible for transcribing Medical Reports of American doctors of different hospitals and clinics with utmost accuracy and required standards of our clients. These reports include but are not limited to: o Follow-Up Visit o Office Note o History and physical o Operative Report. o Discharge Summary o MRI reports o CT, CAT and PET scan reports o X-ray reports o Autopsy reports o Referral letters I was one of the most reliable medical Transcriptionists… Show more I was responsible for transcribing Medical Reports of American doctors of different hospitals and clinics with utmost accuracy and required standards of our clients. These reports include but are not limited to: o Follow-Up Visit o Office Note o History and physical o Operative Report. o Discharge Summary o MRI reports o CT, CAT and PET scan reports o X-ray reports o Autopsy reports o Referral letters I was one of the most reliable medical Transcriptionists of my company who were assigned tough tasks and I was very much able to meet those tasks without any problem. I was also responsible to assist Junior Medical Transcriptionists and train new team members. I did this job to maximum level of satisfaction of my company. Specialties: I have worked in the following medical specialties: o Cardiology o Dermatology o Endocrinology o Gastroenterology o Gynecology o Hematology o Internal medicine o Neurology o Oncology o Orthopedics o Psychology o Radiology o Urology Show less