Experience

Qraved

• Indonesia
• Information Technology & Services
• 1 - 100 Employee

• Costumer Success Associate

  • Jan 2022 - Present

  (1). Monitor the use of the YOBO by Qraved application, from ordering and making to paying for menus. (2). Report all progress related to the daily use of the application in related tenants to the Customer Success Management back-end team. (3). Assisting cashiers and servers in persuading and informing customers about company offerings, exceptional pricing opportunities, billing procedures, processing payments, providing options for establishing payment plans, and using the application. (4). Maintain knowledge of current promotions, exchange guidelines, payment policies, and security practices. (5). Be responsible for maintaining the company's entrusted properties' usability in related tenants, upholding quality control policies and procedures to increase customer satisfaction. (6). Liaise the company interests with the appointed tenants' managerial team and vice versa. (7). Field customer complaints and queries, fast-tracking for problem resolution and de-escalating problematic customer concerns calmly in a friendly demeanor. (8). Mentored new employees on procedures and policies to maximize team performance. (9). Maintain and strive for good relations between the company and associated tenants or partnering companies. Show less



Islamic Cultural Center Jakarta

• Jakarta Raya, Indonesia

• Department of Research & Education Associate

  • Mar 2021 - Jun 2021

  (1). Managed the outflow and inflow of library collection books by maintaining accurate library records for an inventory of periodicals and books and checking the circulation desk regularly to keep appropriate books and magazines/journals available to patrons. (2). Developed a strong understanding of cataloging books, verifying and documenting inter-library loans, and other materials in the computer system. (3). Greeted patrons upon entrance to the library and offered assistance with needs or issues, answered patrons' questions, and assisted in finding materials requested, as also entered and updated patrons' records on computers. (4). Held coordination between the library and NUR AL-HUDA Publisher's team. (5). Maintain and strive for good relations between schools/universities or other foundations' libraries. (6). Arranging and executing divisional work programs. (7). Providing facilities, literature, and materials needed to support divisional research activities and contacting potential subjects to introduce and explain study objectives and protocols and arrange interviews. (8). Participate in and contribute to SYI'AR and ITRAH Magazines' editorial meetings and writings. Show less



Universitas Bakrie

• Indonesia
• Higher Education
• 1 - 100 Employee

• Marketing Associate

  • Oct 2017 - Oct 2018

  (1). Provided consulting services and held auditorium presentations regarding the online and offline study programs offered, tuition fees, and college life for high school students. (2). Used brochures, data, and slides to prepare proposal presentations. (3). Collected and reviewed data on target markets and campaign performance. (4). Created proposals for service and product strategies based on marketing data. (5). Receive and process new student registration documents. (6). Developed and promoted campus branding following global initiatives and the campus' foundation objectives. (7). Facilitated growth and increased brand awareness by planning and executing outreach programs through school visits, campus tours, and participating in campus exhibitions in collaboration with whole studies department teams to build and maintain key business relationships. (8). Conduct selection for new members and provide basic marketing training for new Bakrie University Campus Go To School marketing team members. (9). Assist senior marketers in compiling and distributing the campus offering letters regarding joint educational partnerships to high schools across Indonesia. Show less