Muhammad Rivai

Training And Development Consultant at UPFOS
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Contact Information
us****@****om
(386) 825-5501
Location
North Jakarta, Jakarta, Indonesia, ID

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Credentials

  • SAP Certified Associate - Analytical Banking in Banking Services from SAP 8.0
    SAP
    Mar, 2021
    - Nov, 2024
  • EPT CERTIFICATE
    Universitas Widyatama
    Jan, 2020
    - Nov, 2024
  • Cisco Certified Network Associate Cyber Ops (CCNA)
    Cisco CCNA & CCNP Training & Certification Exam Center

Experience

    • China
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Training And Development Consultant
      • Aug 2022 - Present

      - Ensure IT support requests are resolved or upgraded in a timely manner - Setup, configuration, and migration of ERP systems at client sites. - Ensure IT Documentation is kept up-to-date and accurate. - Collaborate and cooperate with sales and marketing teams. - Perform software testing and analysis. - Conduct technical training about our products to clients. - Ensure IT support requests are resolved or upgraded in a timely manner - Setup, configuration, and migration of ERP systems at client sites. - Ensure IT Documentation is kept up-to-date and accurate. - Collaborate and cooperate with sales and marketing teams. - Perform software testing and analysis. - Conduct technical training about our products to clients.

    • Indonesia
    • Retail
    • 300 - 400 Employee
    • IT Support Specialist
      • Feb 2022 - Jun 2022

      - Setup, configuration, and migration of ERP systems at client sites. - Study existing ERP systems to maximize product strengths and weaknesses. - Conduct technical training about our products to clients. - Provide technical support and problem solving, including by chat, email, phone call, or directly to the client site. - Ensure IT support requests are resolved or upgraded in a timely manner - Ensure IT Documentation is kept up-to-date and accurate. - Collaborate and cooperate with sales and marketing teams. - Create video tutorial materials and webinars. - Perform software testing and analysis. Show less

    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Administrative Officer
      • Nov 2020 - Dec 2020

      - Maintain electronic and physical files. - Organize and provide documents, reports and information. - Coordinate work space, computer, and supplies for new employees with IT department. - Sort and distribute mail. - Resolve administrative problems by coordinating preparation of reports, analyzing data, and finding solutions. - Maintain electronic and physical files. - Organize and provide documents, reports and information. - Coordinate work space, computer, and supplies for new employees with IT department. - Sort and distribute mail. - Resolve administrative problems by coordinating preparation of reports, analyzing data, and finding solutions.

  • Agen PT Pos Indonesia
    • Bandung, Jawa Barat, Indonesia
    • Administrative Officer
      • Dec 2017 - Dec 2019

      • Procurement and processing of goods • Operates logistics and monitoring software • Create administrative reports • Coordinate with internal staff and communicate with vendors • Data entry • Procurement and processing of goods • Operates logistics and monitoring software • Create administrative reports • Coordinate with internal staff and communicate with vendors • Data entry

  • Cv aa com
    • Kota Bukittinggi, West Sumatra, Indonesia
    • Computer Technician
      • Apr 2016 - Jun 2016

      - Repairing computers, laptops and printers - Computer, laptop and printer maintenance - install internet network - Network Maintance - Install operating system - Repairing computers, laptops and printers - Computer, laptop and printer maintenance - install internet network - Network Maintance - Install operating system

Education

  • Universitas Widyatama
    Bachelor's degree, Management Information Systems, General
    2017 - 2021

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