Experience

• 1. Define and prioritize what needs to be done for the product 2. Work with customers and development teams to understand needs and gather feedback • Define a clear vision for the product 3. Make decisions on what features to include and when to release them 4. Ensure product quality meets desired standards 5. Monitor progress and adjust plans based on feedback and changing requirements 6. Communicate with the development teams to ensure they understand the requirements • Act as liaison between stakeholders 7. Manage risks associated with product development 8. Continuously improve the product based on feedback, trends, and best practices. Show less



• 1. Identify client's needs and requirements 2. Information gathering on the current system and infrastructure 3. Perform Risk Management analysis prior to onboarding 4. Document the onboarding steps 5. Perform Cloudflare WAF and CDN onboarding 6. Assess both legit and malicious traffic pattern once onboarding session has been completed 7. Perform fine-tuning based on the traffic and client's feedbacks 8. Advise any necessary configuration that must be done on the client's end 9. Run compatibility and functionality testing 10. Measure web application score with GTMetrix 11. Prepare and write project documentation 12. Perform UAT Testing 13. Conduct training/Transfer of technology to client 14. Conduct Threat Intelligence activity as precaution for any Zero-Day attack 15. Monitor web traffic on daily basis 16. Re-evaluate WAF and Firewall Rules in case of any successfull attack Show less



• -Routinely exceed call-handling goals, closing an average of 20 calls a day with aim to provide first-call resolution to customer. -Provide non-technical information based upon the customer’s question -Diagnose, troubleshoot, and resolve a range of software, hardware, and connectivity issue by probing, researching, and analysing to identify the root cause -Partnered and discuss with Tier II and Tier III to resolve complex problems that required escalation to obtain a swift solution to customer -Diligently monitor and follow-up every cases to customer to ensure fast and quality resolutions any issue and to achieve customer’s satisfaction once the issue is resolved. -Schedule Onsite visit to customer for any part replacement based on the results of the troubleshooting if in case the part is faulty Show less



• Work as intern to provide onsite support for Internet Gateway system & network infrastructure, troubleshoot & provide solution on internet issue, setup equipment, prepare report on daily cases.