Experience

MX Global

• Malaysia
• Financial Services
• 1 - 100 Employee

• Customer Support Executive

  • Jul 2022 - Present

  Handling inbound general inquiries through calls & emails *Assist Compliance team to remind/follow up EDD client to submit the required details to process *Assist Compliance team to retrieve clients documents that need to process client verification by call or email *Contact customers to assist upon their application *Make retention calls & emails from Operation Master Log list daily *Collect client feedback via calls *Call outbound for any client that requests a call back, cases that need to be solved on the spot. *Escalated necessary information & cases from emails/calls to relevant departments/individual *Ensure to record tickets cases & details in CS log accordingly *Follow up with client issues until the case is solved *Creating & updating email templates to be used in Zammad *Updating & Creating necessary file/doc to ensure smooth CS department operation. Requirements: Show less



TML Remittance Center

• Malaysia
• Banking

• Provisional Assistant Supervisor

  • Feb 2022 - Jun 2022

  *Handling the company compliance affair , IT, Operation system and improvement on regulators operational requirements in the daily business. *Resolved conflicts and negotiated mutually beneficial agreements between parties. *Resolved problems, improved operations and provided exceptional service *Increased customer satisfaction by resolving issues. *Handling the company compliance affair , IT, Operation system and improvement on regulators operational requirements in the daily business. *Resolved conflicts and negotiated mutually beneficial agreements between parties. *Resolved problems, improved operations and provided exceptional service *Increased customer satisfaction by resolving issues.



AEON Credit Service (M) Berhad

• Malaysia
• Financial Services
• 400 - 500 Employee

• Senior Sales Executive

  • Oct 2016 - Apr 2019

  Promote and selling Credit Card, Personal Loan and Insurance. Provide professional advice and on appropriate financial products based on customer need. Provide after sales service. Provide training for new employees. Setup promotional booth. Provide other ad-hoc tasks assigned. Promote and selling Credit Card, Personal Loan and Insurance. Provide professional advice and on appropriate financial products based on customer need. Provide after sales service. Provide training for new employees. Setup promotional booth. Provide other ad-hoc tasks assigned.



Maybank

• Malaysia
• Banking
• 700 & Above Employee

• Personal Financial Advisor

  • Jan 2016 - Oct 2016

  Carry out sales activities to increase sales revenue of basic products Provide professional advice and on appropriate financial products based on customer need. Perform sales and marketing for Etiqa, and Wealth Management. Participate in sales launches and data mining for potential customer and source for new business. Carry out sales activities to increase sales revenue of basic products Provide professional advice and on appropriate financial products based on customer need. Perform sales and marketing for Etiqa, and Wealth Management. Participate in sales launches and data mining for potential customer and source for new business.



GEODIS

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Student Intern

  • Feb 2015 - Jun 2015

  Provide administration support for Admin Manager. Provide account support on the cases of GST. Provide maintenance and service Handling procurement for branch and HQ Provide administration support for Admin Manager. Provide account support on the cases of GST. Provide maintenance and service Handling procurement for branch and HQ