Front Desk Agent

• Jul 2023 - Present

• Accurately register all guests arriving at the hotel in compliance with hotel credit and identification policy. • Room block all VIP's, group and special requests. • Ensures that the VIP list and room service requisitions are accurate and complete. • Operates the front office computer system, posts all guests charges and payments, incurred during the shift and balance shift totals by department to backup documents. • Checks all credit cards using point-of-sale authorization terminals and cancellation bulletins and obtains authorization for those accounts which have exceeded house floor limits. • Maintains cashier float as supplied, provides currency exchange for guests and efficiently prepares cash deposit. • Works to attain the best occupancy and average daily rate possible, assessing the guests and attempting to upsell. • Negotiates rates within parameters set by the FOM. Show less

Night Auditor

• Jun 2022 - Nov 2022

• Ensure the current day’s revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced • Prepare daily management reports as required • Complete the update process on the front office system per established system guidelines • Complete system back-ups as required • Balance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer systems are readied for the next day’s business • Balance and audit all Front Office postings and settlements • Verify that all departments have posted all their revenues • Reconcile the food and beverage point of sale system, for each outlet, to the PMS system; record and adjust entries Show less

Night Auditor

• Aug 2021 - Aug 2022

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay. • Respond to guest inquiries, concerns and complaints as needed • Schedule guest wake-up calls and reservations for the following day • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems • Strong working knowledge of accounting practices and principles • Prepare excel flash report for management outlining daily labour cost , occupancy and revenue. Show less

Security Guard

• Mar 2021 - Nov 2021

• Make periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. • Observed and reported activities and incidents at an assigned client site • Verify and record visitor information; control access at the property. • Prepared logs and reports as required. • Make periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. • Observed and reported activities and incidents at an assigned client site • Verify and record visitor information; control access at the property. • Prepared logs and reports as required.

Manager

• Oct 2019 - Mar 2021

• Mentored new team members on POS system operation, customer service strategies and sales goals Performed cash, card and gift cards transactions to complete customer purchases • Track record of listening and responding to customers' needs and concerns. • In-depth knowledge of taking orders, compute charges, and administer billing or payments. • Mentored new team members on POS system operation, customer service strategies and sales goals Performed cash, card and gift cards transactions to complete customer purchases • Track record of listening and responding to customers' needs and concerns. • In-depth knowledge of taking orders, compute charges, and administer billing or payments.

Team Leader

• Jan 2018 - Oct 2019