Experience

Jubilee General Insurance Company Ltd

• Insurance
• 100 - 200 Employee

• Senior Claims Manager

  • Oct 2018 - Present

  ⦁ Monitor surveyor appointment & coordination for timely claim assessment. ⦁ Correspondence with clients & co-ordinate with the surveyors for settlement of claims. ⦁ Review periodical surveyors performance to deliver quality services to clients. ⦁ Follow up with clients, branches and surveyors on a regular basis regarding prompt issuance of survey reports. ⦁ Scrutinize survey reports for claim payments ⦁ Ensure settlement of the claims within defined TAT. ⦁ Handling outstanding payments and related matters of repairers / workshops. ⦁ Claims aging analysis and follow-ups on monthly / quarterly basis with surveyors for outsanding / pending claims. ⦁ Attending and resolving all sorts of customer queries & complaints.



Amin Co

• Accountant & Insurance Co-ordinator

  • Dec 2016 - Sep 2018

  • Maintain purchase order processing system. • Process accounts payable paperwork at completion of the check run. • Prepare correspondence as needed within the department. • Assist the CEO in tracking and maintaining company insurance policies. • Assist the Controller in the daily banking requirements. • Ensure the accurate and timely processing of payment transactions. • Monitors and analyzes department work to develop more efficient procedures while maintaining a level of accuracy.



Jubilee General Insurance Company Ltd

• Insurance
• 100 - 200 Employee

• Deputy Branch Manager

  • Nov 2015 - Nov 2016

  • Monitor & supervise underwriting and claim affairs and staff of the branch• Handling of customer’s queries for compliance• Assisting Branch Head in procurement of new business & collection• Communicate and coordinate with field force for client servicing• Monitoring clients and agents performance on regular basis• Review claims data and to advise the underwriting department accordingly• Assist & support Internal audit team for compliance• Training and skill development of newly hired and rotational staff

• Senior Manager

  • Jan 2014 - Oct 2015

  • Carrying out Risk Inspections‎/‎Surveys ‎(‎wherever required‎) ‎as per Risk Management ‎/‎ Underwriting Guidelines and approved by the Branch‎/‎Deputy Branch Head• Examining surveyors/adjustors reports to determine the extent of coverage and discuss details with surveyors to minimize loss• Approve all claims in accordance with authority granted• Recommend reserves for specific losses• Leads Branch Risk Management Department Independently• Scrutinize all claims documents lodged with the department and received from branch officers and forward to DH. Revise claims amount, input the settlement entry and check revised lists.• Prepare loss settled register• Handling Customer Calls, Queries, Complaints. Co Ordination between the Team Members / Clients / Underwriters etc… Stabilizing the process and ensuring smooth flow of the process.• Maintaining monthly yearly claim reports of Motor / Marine / Fire Claims etc.• Ensuring cent percent customer satisfaction through tactful and pro-active handling of customers.• Prepare policies on Retail Online Portal• Provides customer services to the customer regarding online and new products

• Manager

  • Jun 2007 - Dec 2014

  • Preparation of Terms‎/‎Quotations‎‎/‎Covernotes‎/‎Policy‎/ ‎Invoices and other Insurance Documents in accordance with Underwriting Guidelines and as approved by the Branch‎/‎Deputy Branch Head• Check all documents before forwarding the departmental head for approval• Receive, record intimation of loss and enter the particulars into the system• Appoint surveyors in consultation of department head (DH)• Send settlement letters to claimant, workshop and surveyor• Ensuring cent percent customer satisfaction through tactful and pro-active handling of customers.• Send settlement letters to claimant, workshop and surveyor• Prepare loss settled register



M.A. Land Transport Company (Pvt) Limited

• Karachi

• Asst Accountant

  • May 2003 - Jun 2007

  • Monitoring and Supervising of General Accounting System. • Finalization of Monthly Salary • Preparation of Branch Reconciliation Statement. • Making Cheque Payment and Journal Voucher. • Analyzing the outstanding statement of Customers. • Making Bank Reconciliation Statement. • Making Daily Cash Statement. • Other Correspondences with Branches through Emails & Memos • Monitoring and Supervising of General Accounting System. • Finalization of Monthly Salary • Preparation of Branch Reconciliation Statement. • Making Cheque Payment and Journal Voucher. • Analyzing the outstanding statement of Customers. • Making Bank Reconciliation Statement. • Making Daily Cash Statement. • Other Correspondences with Branches through Emails & Memos