Muhammad Omer Shahid

VoIP Support Engineer at Xinix
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Contact Information
us****@****om
(386) 825-5501
Location
Lahore, Punjab, Pakistan, PK

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Bio

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Credentials

  • Crash Course on Python
    Coursera
    Nov, 2022
    - Nov, 2024
  • Foundations: Data, Data, Everywhere
    Coursera
    Nov, 2022
    - Nov, 2024

Experience

  • Xinix
    • United Kingdom
    • Telecommunications
    • 1 - 100 Employee
    • VoIP Support Engineer
      • Apr 2023 - Present

  • Wavetel Business Ltd.
    • VoIP Support Engineer
      • Nov 2022 - Apr 2023

  • Wateen Telecom Limited
    • Pakistan
    • Telecommunications
    • 700 & Above Employee
    • Executive-Voice/VoIP NOC
      • Jun 2021 - Nov 2022

      ->ACD/ASR/PDD/NER ->Analyzed issues such as FAS, High PDD, low ACD, low ASR ->Monitored international traffic and alarms ->Routing and in-house call testing ->Analyzed call sip traces, using Wireshark ->Monitored LDI and C5 Network ->Performed Operations on Genband Cloud SBCs and ->Sonus Media Gateways for SIP< -> ISUP/ISDN Traffic ->SIP/TDM Trunk Deployments and Optimization ->ACD/ASR/PDD/NER ->Analyzed issues such as FAS, High PDD, low ACD, low ASR ->Monitored international traffic and alarms ->Routing and in-house call testing ->Analyzed call sip traces, using Wireshark ->Monitored LDI and C5 Network ->Performed Operations on Genband Cloud SBCs and ->Sonus Media Gateways for SIP< -> ISUP/ISDN Traffic ->SIP/TDM Trunk Deployments and Optimization

  • Perfect Elektro Mek Pakistan (PEMPAK)
    • Pakistan
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Assitant Engineer Quality
      • Oct 2017 - May 2018

Education

  • University of Management and Technology - UMT
    BS ELECTRICAL ENGINEERING, Electrical Engineering
    2014 - 2020
  • Forman Christian College (A Chartered University)
    FSC PRE-ENGINEERING, Pre-Engineering
    2011 - 2013
  • Laurel Bank Public School, Lahore, Pakistan
    MATRICULATION, Sciences
    2009 - 2011

Community

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