Web Developer

• Sep 2023 - Present

HUB POC CONTROL TOWER

• Nov 2021 - Jul 2022

• Risk identification and response management.• Analytical decision support and Statistical performance reporting of the Last Milefleet.• Analyzed reports of improvements on a daily basis to bring effectiveness to the department.• Resolved customers complaints and resolved their issue through Live calls and emails to relevant departments.• Answered customer questions and resolved service issues in a timely manner.• Physically calling on failed deliveries.• Developed smart solutions to overcome departmental constraints.• Manage Foodpanda and Other 3PL projects data. Through segmentation from total handed over packages to successful delivery and total Failed deliveries.• Manage large amounts of incoming calls. Show less

Cs fleet agent control tower

• Oct 2020 - Dec 2021

• Maintained receiving of warehouse inventory and Orders by developing andexecuting integrated, and detailed delivery plans to allow for successful delivery.• Create a daily HUB success rate analytical performance report.• Researched more complex issues regarding delivery follow-up and order tracking.• Full grip on Lazada Logistics Management System.•Ensuring Last Mile shared KPIs including in-linehaul, on-time inbound, accurate fine-sorting, on-time handovers, meeting success rate targets, on-time reverse, and investigating lost cases.• Reported KPI's to the City-Manager and senior management on a daily, weekly and monthly basis.• Fill-up the G-form of every tracking after Verification.• Escalate Emails behalf on DH heroes where they stuck and face problems on delivery related issues also customers complaint to relevant departments.• Maintain HPS (HUB Performance Sheet) of Standard and Express Deliveries.• Escalate email of Standard and Express HUB Performance Report at end of Day. Escalate email of overall rejections raw Data to warehouse supervisor. Show less

.NET Developer

• Sep 2019 - Mar 2020

• Good hands-on experience as a .NET Developer. • Familiarity with the ASP.NET framework, SQL Server, and design/architectural patterns (e.g. Model-View-Controller (MVC)). • Knowledge of all of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3. • Familiarity with architecture styles/APIs (REST, RPC). • Excellent troubleshooting and communication skills. • Good hands-on experience as a .NET Developer. • Familiarity with the ASP.NET framework, SQL Server, and design/architectural patterns (e.g. Model-View-Controller (MVC)). • Knowledge of all of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3. • Familiarity with architecture styles/APIs (REST, RPC). • Excellent troubleshooting and communication skills.

Inbound Outbound Operations(FMCG)

• Jan 2018 - Aug 2019

-Responsible to manage the overall Inventory and Warehouse operations. -Daily share the task of Cycle Count for warehouse inventory. -Monitor the accuracy of physical stock stored in warehouses with stock levels showing in system-based stock reports. -Provide feedback of stock for export and local dispatches. -Focusing on FIFO (First in First out) policy. -Responsible for managing the Receiving, QC and Logistics Team. -Establish, monitor and optimize weekly/monthly KPI’s for the QC & other teams.- Planned, set up with team to launched a new ‘Retail Unit’ for the company. Show less