Experience

Al Sweidi & Shams Contracting Company L.L.C

• United Arab Emirates
• Construction
• 1 - 100 Employee

• IT Engineer

  • Jun 2022 - Present

  • Resolve technical problems, Installing and configuring, repairing computer hardware, software, networks, printers and scanners • IT Asset Management • Procurement of IT Equipment • Maintaining Avaya PBX & Access control system • Monitoring and maintaining computer systems and networks • Responding in a timely manner to service issues and requests • Providing technical support across the company (this may be in person or over the phone) • Setting up accounts for new Domain users • Repairing and replacing equipment as necessary • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Determine the best solution based on the issue and details provided by staff • Direct unresolved issues to the next level of support personnel • Provide accurate information on IT products or services • Record events and problems and their resolution in logs • Follow-up and update user status and information • Identify and suggest possible improvements on procedures Show less



Pakistan Telecommunication Company Limited

• Pakistan
• Telecommunications
• 300 - 400 Employee

• Assistant Engineer (IT & Telecom)

  • Dec 2020 - Mar 2022

  • Installing, maintaining New Servers, hardware, software and IT infrastructure.• OS and Server monitoring to recommend necessary system enhancements for optimum utilization of available resources• Maintain and effectively monitor the Servers, Storage and Database for timely identification and resolution of problems.• Monitoring of server backup files and develop data retrieval and Recovery Procedures• Administrative IT support by identifying, investigating and resolving technical problems across the company.• Performance Monitoring Log base and real time, Record events, problems and their resolution.• Upgrading, installing, and configuring new Computer, Laptop, Printers hardware and software to meet company objectives• Technical guidance and training to the users for computer equipment and applications relevant to their function• Configuration and installation of VPN / Antivirus systems / Email Archiving & Outlook configuration / Office 365• Ensure security & efficiency of IT infrastructure through access controls, and firewalls• Report security incidents, suspected weaknesses in the security system, software malfunctions• Operating software like CRM, CA Ticket Manager, Maximo, BI Reporting, Nokia Analyzer Fiber & Copper portal, • GPON / Copper Network Planning according to the requirements of business operations.• Coordination with cross functional for smooth deployment of GPON. Show less

• Customer Premises Assosiate

  • Apr 2015 - Dec 2020

  • CRM/Maximo Operations (Order Processing, Network Inventory, Complaints Management)• Installing & Maintenance of computer software, Hardware, Printers, Scanners. Projectors.• Repairing and replacing equipment as necessary.• Facilitate meetings and administering on different platforms like Microsoft Teams, Zoom,• Installation of Voice and Data infrastructure (Home & Office Base) according to the requirements.• Installing, maintaining new servers, hardware and software infrastructure.• Implementing and Monitoring of server backup files and maintaining IT support calls.• Responsible to maintain KPIs within the assigned limits and share detailed RCA.• Installation & Troubleshooting of LAN, WAN, ONTs, Access Points. • Direct unresolved issues to the next level of support personnel• Identify and suggest possible improvements on procedures• Record events, problems and their resolution in logs• Keeping up to date with the latest developments.• Installation of FAT, NAP at required locations according to demand• Loop maintenance (Installation of Accessories including DPs at Pole) Show less



Emerging Systems

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Assistant

  • Jun 2013 - Mar 2015

  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. • Troubleshoot hardware and software errors by running diagnostics, prioritizing problems, and assessing the impact of issues. • Make sure all applications, workstations, and related equipment problems are resolved timely with limited disruptions. • Managing Windows Server configurations, security patches & applications. • Installation & Configuration of AD (Active Directory), Group policy, DHCP, TCP/IP, Setting up accounts for new users. • Perform regular Backup Operations and implement appropriate processes for data protection, disaster recovery. • Upgrade hardware and software components for all computer systems in a Windows environment • Manage network security systems, through Firewall (Fortinet), IDS / IPS. • Installation & Troubleshooting of Access Points, Switches, PABX, Door Access & Time Attendance Systems • Design & Solutions of Wired & Wireless Networks, CCTV (Analog, IP) • Configuration of Network Printer/Scanner and other IT resources for central access. • Design and deploy networks and ensure network connectivity throughout a company's LAN/WAN infrastructure. • Follow-up and update customer about the support status and make record. Show less