Experience

Start Up Loans Company
• United Kingdom
• Financial Services
• 1 - 100 Employee
• Credit Manager

  • Jul 2023 - Present


HSBC Commercial Banking

• Financial Services
• 1 - 100 Employee

• CDD Case Manager

  • May 2018 - Mar 2021

  • Ensuring the completion of all required Know Your Customer (KYC) reviews, triggers and request for information activities in line with AML/Sanctions policies and procedures;• Providing subject matter expertise (SME), guidance and support to RMs and other CMB colleagues to effectively manage financial crime risk, escalating where appropriate to FCC;• Acting as the conduit between the business (RM or PM teams) and KYC Services (HOST)in compiling and completing remediation cases; • Ensuring a consistently high-quality and professional customer experience at all times; • Optimally managing the volume of case completions whilst maintaining quality and compliance at all times; • Supporting a culture of client-centricity (both internal and external), including a focus on recording client dissatisfaction and using complaints as an opportunity to improve the customer experience.• Owning and driving completion of case remediation until it is passed through to quality control (QC); and• As required, assistance in timely implementation of internal and external audit points together with any issues raised by external regulators: completion of technical training that enhances system knowledge and proficiency, regular attendance at learning sessions and team meetings. Show less

• Underwriter

  • Aug 2016 - May 2018

  • Credit risk assessment• Fraud checks • Background checks before lending approvals• Reviewing lending statistic for each application • Reviewing external borrowing• Assessing customers employment and income details • Decision making on each application based on business risk • Attention to detail • Discuss personal and financial information with customers• Evaluated debt to ratios, loan to value ratios, credit score and other factors• Approved, suspended or denied applications; ensured policies were approved within company guidelines, regulatory underwriting standards and other secondary market requirements Show less



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Mortgage Process Project Officer

  • Jan 2015 - Aug 2016

  • Service delivery to from start to end of individual client mortgage process • Proactively manage client projects in line with budget and deadlines • Primary contact to applicants under request • FCA status report adopted at best practice • Risk and issue management, change management and quality control • Analysing mortgage product transfer • Assisted and verified content on website regarding mortgage processes • Planning, financial management and process tracking • Defined quality standards, reviewed documentation, ensured best practice • Mentored, coached and motivated a team of 6 • Worked with Project Management Office to enhance project delivery frameworks • Analysing customer documents for authenticity • Communicating with 3rd parties for reference purposes i.e. employers Show less



Sky

• France
• Wireless Services

• Technical Support

  • Apr 2012 - Oct 2015

  • Deploying software and software updates on user network • Manually undergoing Software clean and system resets • Upgrading viewing packages and new boxes • Escalating hardware faults to field engineers when unable to troubleshoot incident remotely • LNB resets • Resolving customer complaints in an effective manor & taking ownership of any issues effecting their service or views. • Taking ownership in resolving viewing issues such as no satellite signal, queries and handling complaints Show less