IT Manager

• Mar 2022 - Present

Cluster IT Manager

• Sep 2021 - Mar 2022

Information Technology Manager

• Aug 2017 - Sep 2021

1. Committed to delivering high level of customer service. 2. Respond courteously and efficiently to queries and problems from guests and system users. 3. Ensures cleanliness of all data equipment and computer room. 4. Responsible for smooth functioning and co-ordination of vendors for guest internet, Property Management System - PMS, Points of Sales – POS, Telephony System and other software vendors. 5. Troubleshooting hardware and software problems. 6. Responsible for… Show more 1. Committed to delivering high level of customer service. 2. Respond courteously and efficiently to queries and problems from guests and system users. 3. Ensures cleanliness of all data equipment and computer room. 4. Responsible for smooth functioning and co-ordination of vendors for guest internet, Property Management System - PMS, Points of Sales – POS, Telephony System and other software vendors. 5. Troubleshooting hardware and software problems. 6. Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, Email accounts and support for the underlying server/desktop infrastructure. 7. Knowledge of network fundamentals, general network setup and device configuration. 8. Good knowledge of server hardware, disk storage technology, I/O devices. 9. Skilled in usage of system level profiling tools and network monitoring systems. 10. Knowledge of network infrastructure including CAT5/6 cabling, wireless network, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications. 11. Extensive knowledge of Active directory management and implementation. 12. Prepare and implement preventive maintenance schedule for all IT hardware and software. 13. Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirement with new IT initiatives. 14. Prepare policy and procedures for the IT department and for the user department. 15. Managing disaster recovery process and ensuring regular daily backup is taken. 16. Antivirus setup and day to day support. 17. Able to plan, assign and take the report from IT team. 18. Ensure that policies and procedure relating to PCI compliance are updated. 19. Maintain a system error/progress logbook and deal with reported problems. 20. Responsible for IT audit points are implemented as per relevant standard operating procedures. Show less 1. Committed to delivering high level of customer service. 2. Respond courteously and efficiently to queries and problems from guests and system users. 3. Ensures cleanliness of all data equipment and computer room. 4. Responsible for smooth functioning and co-ordination of vendors for guest internet, Property Management System - PMS, Points of Sales – POS, Telephony System and other software vendors. 5. Troubleshooting hardware and software problems. 6. Responsible for… Show more 1. Committed to delivering high level of customer service. 2. Respond courteously and efficiently to queries and problems from guests and system users. 3. Ensures cleanliness of all data equipment and computer room. 4. Responsible for smooth functioning and co-ordination of vendors for guest internet, Property Management System - PMS, Points of Sales – POS, Telephony System and other software vendors. 5. Troubleshooting hardware and software problems. 6. Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, Email accounts and support for the underlying server/desktop infrastructure. 7. Knowledge of network fundamentals, general network setup and device configuration. 8. Good knowledge of server hardware, disk storage technology, I/O devices. 9. Skilled in usage of system level profiling tools and network monitoring systems. 10. Knowledge of network infrastructure including CAT5/6 cabling, wireless network, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications. 11. Extensive knowledge of Active directory management and implementation. 12. Prepare and implement preventive maintenance schedule for all IT hardware and software. 13. Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirement with new IT initiatives. 14. Prepare policy and procedures for the IT department and for the user department. 15. Managing disaster recovery process and ensuring regular daily backup is taken. 16. Antivirus setup and day to day support. 17. Able to plan, assign and take the report from IT team. 18. Ensure that policies and procedure relating to PCI compliance are updated. 19. Maintain a system error/progress logbook and deal with reported problems. 20. Responsible for IT audit points are implemented as per relevant standard operating procedures. Show less

IT Manager

• Feb 2012 - May 2017

• Responsible for overall management for all Information Technology functions including managing & supports all departments’ functions and services. • Manage Hotel’s systems like “OPERA PMS, Micros POS, Call Account System, Onity Card System “Rooms locks system”, Lattice “Finance & HR system” and Material Control. • Having a good understanding of the Windows Desktop and Windows Operating systems administration, configuring of mail systems, system installation and configuration, printing,… Show more • Responsible for overall management for all Information Technology functions including managing & supports all departments’ functions and services. • Manage Hotel’s systems like “OPERA PMS, Micros POS, Call Account System, Onity Card System “Rooms locks system”, Lattice “Finance & HR system” and Material Control. • Having a good understanding of the Windows Desktop and Windows Operating systems administration, configuring of mail systems, system installation and configuration, printing, systems fundamentals of security, installing third party software configuring clients on the network. • Design & maintaining LAN and handling troubleshooting. • Monitoring DIA & wireless connectivity & troubleshooting. • Maintaining proper backup of server and reports in case of server collapse & rebuilt server. • Experience to handle Domain & workgroup environment & backup recovery. • Experience to handle Mcafee EPO antivirus server & workstation within the network. • Monitoring the operation and security of all computer hardware and ensure that it is operating properly. • Maintaining a sufficient inventory of all office and computer supplies. • Maintaining all hardware and software logs updated as per departmental working procedures. • Maintaining the documentation of all hardware configuration and inventory. • Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc. • Maintaining all users access request and authorizations (E-mail, Opera, Micros, Material Control). • Respond to all users request and provide them with adequate support. • Undertaking routine risk management and audit processes to monitor system user compliance in accordance with Hospitality IT standards. • Making sure that all operating systems, licenses and service agreements are kept up to date and external vendors comply with agreed response times, SLA’s and budgetary guidelines. • Preparing and submit IT monthly/quarterly reports as required. Show less • Responsible for overall management for all Information Technology functions including managing & supports all departments’ functions and services. • Manage Hotel’s systems like “OPERA PMS, Micros POS, Call Account System, Onity Card System “Rooms locks system”, Lattice “Finance & HR system” and Material Control. • Having a good understanding of the Windows Desktop and Windows Operating systems administration, configuring of mail systems, system installation and configuration, printing,… Show more • Responsible for overall management for all Information Technology functions including managing & supports all departments’ functions and services. • Manage Hotel’s systems like “OPERA PMS, Micros POS, Call Account System, Onity Card System “Rooms locks system”, Lattice “Finance & HR system” and Material Control. • Having a good understanding of the Windows Desktop and Windows Operating systems administration, configuring of mail systems, system installation and configuration, printing, systems fundamentals of security, installing third party software configuring clients on the network. • Design & maintaining LAN and handling troubleshooting. • Monitoring DIA & wireless connectivity & troubleshooting. • Maintaining proper backup of server and reports in case of server collapse & rebuilt server. • Experience to handle Domain & workgroup environment & backup recovery. • Experience to handle Mcafee EPO antivirus server & workstation within the network. • Monitoring the operation and security of all computer hardware and ensure that it is operating properly. • Maintaining a sufficient inventory of all office and computer supplies. • Maintaining all hardware and software logs updated as per departmental working procedures. • Maintaining the documentation of all hardware configuration and inventory. • Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc. • Maintaining all users access request and authorizations (E-mail, Opera, Micros, Material Control). • Respond to all users request and provide them with adequate support. • Undertaking routine risk management and audit processes to monitor system user compliance in accordance with Hospitality IT standards. • Making sure that all operating systems, licenses and service agreements are kept up to date and external vendors comply with agreed response times, SLA’s and budgetary guidelines. • Preparing and submit IT monthly/quarterly reports as required. 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Assistant IT Manager (Pre-Opening)

• Jul 2011 - Feb 2012

• Providing first level support for all hotel systems within the hotel. • Providing 24 hour/7 day on-call support for I.T. matters. • Configuration, tests, and troubleshooting Servers and LAN/WAN networks. • Perform regular security monitoring to identify any possible intrusions and updating the antivirus on client machine. • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. • Perform daily… Show more • Providing first level support for all hotel systems within the hotel. • Providing 24 hour/7 day on-call support for I.T. matters. • Configuration, tests, and troubleshooting Servers and LAN/WAN networks. • Perform regular security monitoring to identify any possible intrusions and updating the antivirus on client machine. • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs. • Monitoring the operation and security of all computer hardware and ensure that it is operating properly. • Providing regular and scheduled system maintenance i.e. daily, weekly, monthly and yearly. • Ensuring timely back ups are performed, verify and stored appropriately. • Ensuring all hotel based systems (software / hardware) are appropriately secured. • Performing daily server tape backups; researches, analyzes, monitors, troubleshoot and resolve server or data network problems. • Providing network and remote connectivity hardware/software support. • Support end users with application problems and system errors. • Maintaining LAN user documentation including hardware/software applications, support logs and other related information. • Research and recommends network and server hardware and software assist for installation, designing, configuration, and maintaining system hardware and software. • Maintaining, configuring and troubleshooting hotel base systems Opera, Property Management System (PMS), Micros, Point of Sale, Sun System , Material Control and Interface Server. • Configuration of Servers like Windows Server 2008R2, Domain Controller, Symantec Backup Exe, Symantec End Point Protection Manager, and WSUS. Show less • Providing first level support for all hotel systems within the hotel. • Providing 24 hour/7 day on-call support for I.T. matters. • Configuration, tests, and troubleshooting Servers and LAN/WAN networks. • Perform regular security monitoring to identify any possible intrusions and updating the antivirus on client machine. • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. • Perform daily… Show more • Providing first level support for all hotel systems within the hotel. • Providing 24 hour/7 day on-call support for I.T. matters. • Configuration, tests, and troubleshooting Servers and LAN/WAN networks. • Perform regular security monitoring to identify any possible intrusions and updating the antivirus on client machine. • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs. • Monitoring the operation and security of all computer hardware and ensure that it is operating properly. • Providing regular and scheduled system maintenance i.e. daily, weekly, monthly and yearly. • Ensuring timely back ups are performed, verify and stored appropriately. • Ensuring all hotel based systems (software / hardware) are appropriately secured. • Performing daily server tape backups; researches, analyzes, monitors, troubleshoot and resolve server or data network problems. • Providing network and remote connectivity hardware/software support. • Support end users with application problems and system errors. • Maintaining LAN user documentation including hardware/software applications, support logs and other related information. • Research and recommends network and server hardware and software assist for installation, designing, configuration, and maintaining system hardware and software. • Maintaining, configuring and troubleshooting hotel base systems Opera, Property Management System (PMS), Micros, Point of Sale, Sun System , Material Control and Interface Server. • Configuration of Servers like Windows Server 2008R2, Domain Controller, Symantec Backup Exe, Symantec End Point Protection Manager, and WSUS. Show less

IT Supervisor

• Oct 2010 - Jul 2011

• Worked as part of a team of I.T Infrastructure Services for all I.T related support requests. • Provide Advanced I.T technical Troubleshooting and problem skills for systems, Servers on various platforms, mostly Windows Operating Systems. • Managing the deployment, monitoring, maintenance, development, upgrading and support of all I.T systems, including, Networking, Servers, PCs, Printers, Operating Systems, Hardware, Software (Windows XP, Vista, Windows Server 2003… Show more • Worked as part of a team of I.T Infrastructure Services for all I.T related support requests. • Provide Advanced I.T technical Troubleshooting and problem skills for systems, Servers on various platforms, mostly Windows Operating Systems. • Managing the deployment, monitoring, maintenance, development, upgrading and support of all I.T systems, including, Networking, Servers, PCs, Printers, Operating Systems, Hardware, Software (Windows XP, Vista, Windows Server 2003, 2008). • Troubleshooting and Configuration of hotel Based Systems like Opera PMS (Property Management System), Micros Server and Material Control and Oasis (HR Payroll). • Performing Troubleshooting analysis of Servers, workstations and associated systems. • Design, implement and maintain Local Area Network computing Infrastructure. Troubleshooting network problems and perform systems management tasks such as Backups, file management, user management and security analysis. • Practice asset management for I.T hardware, software and equipment. • Installing and configuration Computer systems and software. • Maintain Antivirus Servers, Data Backups retention, Exchange mailboxes and email archiving, Active directory. • Installation & Configuration & updating of Antivirus software’s like McAfee Enterprise. • Configuration and make Backup of Critical Servers by using Symantec Backup Exec 12.5 for Windows Servers. • Maintain the Active Directory and end-user system access current according to company policies. • Prepare and maintain a Disaster Recovery Plan to cover provision of continuous information management services. Ensure that all correct backup/recovery procedures are out in place. Implement virus protection measures on the network to protect Company Data. • Configuration and Troubleshooting of Active Directory, Exchange 2007, IIS Administration and Installation troubleshooting, ISA 2006 Administration and Troubleshooting. • Administer software licensing and application support contracts. Show less • Worked as part of a team of I.T Infrastructure Services for all I.T related support requests. • Provide Advanced I.T technical Troubleshooting and problem skills for systems, Servers on various platforms, mostly Windows Operating Systems. • Managing the deployment, monitoring, maintenance, development, upgrading and support of all I.T systems, including, Networking, Servers, PCs, Printers, Operating Systems, Hardware, Software (Windows XP, Vista, Windows Server 2003… Show more • Worked as part of a team of I.T Infrastructure Services for all I.T related support requests. • Provide Advanced I.T technical Troubleshooting and problem skills for systems, Servers on various platforms, mostly Windows Operating Systems. • Managing the deployment, monitoring, maintenance, development, upgrading and support of all I.T systems, including, Networking, Servers, PCs, Printers, Operating Systems, Hardware, Software (Windows XP, Vista, Windows Server 2003, 2008). • Troubleshooting and Configuration of hotel Based Systems like Opera PMS (Property Management System), Micros Server and Material Control and Oasis (HR Payroll). • Performing Troubleshooting analysis of Servers, workstations and associated systems. • Design, implement and maintain Local Area Network computing Infrastructure. Troubleshooting network problems and perform systems management tasks such as Backups, file management, user management and security analysis. • Practice asset management for I.T hardware, software and equipment. • Installing and configuration Computer systems and software. • Maintain Antivirus Servers, Data Backups retention, Exchange mailboxes and email archiving, Active directory. • Installation & Configuration & updating of Antivirus software’s like McAfee Enterprise. • Configuration and make Backup of Critical Servers by using Symantec Backup Exec 12.5 for Windows Servers. • Maintain the Active Directory and end-user system access current according to company policies. • Prepare and maintain a Disaster Recovery Plan to cover provision of continuous information management services. Ensure that all correct backup/recovery procedures are out in place. Implement virus protection measures on the network to protect Company Data. • Configuration and Troubleshooting of Active Directory, Exchange 2007, IIS Administration and Installation troubleshooting, ISA 2006 Administration and Troubleshooting. • Administer software licensing and application support contracts. Show less

IT Support Engineer

• Jan 2010 - Jul 2010

• Maintained all IT hardware and software for clients including Networking, servers, Windows 2000, 2003, Exchange 2003. • Performed PC builds for clients using Windows 2000 and XP with Office XP and 2003. • Installation, configuration of Windows server 2003 with Active Directory. • Troubleshooting all desktop related issues using Remote desktop tools. • Backup and restore the data using backup tools. • Regular monitoring, Install updates & service packs. • Troubleshooting… Show more • Maintained all IT hardware and software for clients including Networking, servers, Windows 2000, 2003, Exchange 2003. • Performed PC builds for clients using Windows 2000 and XP with Office XP and 2003. • Installation, configuration of Windows server 2003 with Active Directory. • Troubleshooting all desktop related issues using Remote desktop tools. • Backup and restore the data using backup tools. • Regular monitoring, Install updates & service packs. • Troubleshooting desktop & server issues using Remote administrative tools. • Installation, Configuration & Troubleshooting of scanners Network printers. • Troubleshooting and manage Opera 4.0 PMS Server & Opera DB Server and Micros Server. • Installation & troubleshooting of Operating system like Windows 2000/XP Professional / 2003 Server. • MS Outlook & express configuration & troubleshooting. • Configuring & updating of Antivirus software’s like McAfee & Norton. Show less • Maintained all IT hardware and software for clients including Networking, servers, Windows 2000, 2003, Exchange 2003. • Performed PC builds for clients using Windows 2000 and XP with Office XP and 2003. • Installation, configuration of Windows server 2003 with Active Directory. • Troubleshooting all desktop related issues using Remote desktop tools. • Backup and restore the data using backup tools. • Regular monitoring, Install updates & service packs. • Troubleshooting… Show more • Maintained all IT hardware and software for clients including Networking, servers, Windows 2000, 2003, Exchange 2003. • Performed PC builds for clients using Windows 2000 and XP with Office XP and 2003. • Installation, configuration of Windows server 2003 with Active Directory. • Troubleshooting all desktop related issues using Remote desktop tools. • Backup and restore the data using backup tools. • Regular monitoring, Install updates & service packs. • Troubleshooting desktop & server issues using Remote administrative tools. • Installation, Configuration & Troubleshooting of scanners Network printers. • Troubleshooting and manage Opera 4.0 PMS Server & Opera DB Server and Micros Server. • Installation & troubleshooting of Operating system like Windows 2000/XP Professional / 2003 Server. • MS Outlook & express configuration & troubleshooting. • Configuring & updating of Antivirus software’s like McAfee & Norton. Show less