Experience

Apna Micro Finance Bank Limited

• Pakistan
• Banking
• 200 - 300 Employee

• Core Banking Application Support Staff

  • Oct 2022 - Present

  Application Maintenance Technical Support Coordination with Vendors Documentation Collaboration Application Maintenance Technical Support Coordination with Vendors Documentation Collaboration



HBL - Habib Bank Limited

• Pakistan
• Banking
• 700 & Above Employee

• Phone Banking Officer

  • Jan 2020 - Oct 2022

  Providing FCR by taking ownership of the complaint/information. Follow up to ensure that work is being carried out as per planned task, specifications. Conducting regular pre-shift and post-shift meetings. Interact with supervisors and management to ensure 100% adherence. Monitor, evaluate and ensure that all queries is being carried out smoothly. Providing FCR by taking ownership of the complaint/information. Follow up to ensure that work is being carried out as per planned task, specifications. Conducting regular pre-shift and post-shift meetings. Interact with supervisors and management to ensure 100% adherence. Monitor, evaluate and ensure that all queries is being carried out smoothly.