Experience

Saylani Welfare International Trust

• Non-profit Organizations
• 100 - 200 Employee

• Project Manager

  • Nov 2019 - Present

  o Collaborating with restaurants to provide us their cancelled food. o Preparing all communication on Slack. o Creating riders force to collection of food from restaurants only.o Designated areas in Karachi for food distribution. o Operate ticketing system software for food collection.o Distributed areas in zone for rider management.o Managing Fleet for riders. o Managing orders for restaurant management o Checking food quality, before collecting the order. o Maintain online sheet for customers with remarks. Show less

• Team Lead

  • Mar 2018 - Oct 2019

  Call Center at Saylani Welfare International Trust (Mar 2018 – Oct 2019)o Supervise a team of 12 agents.o Prepared a daily target sheet for agents.o Assist them in crisis management.o Prepared shift sheet according to roasters.o Monitor staff working method and support team to deliver more in less time.o Prepared communication of campaign of SMS and email marketing.

• Call Center Representative

  • Apr 2017 - Feb 2019

  • Call Center Representative in Saylani Welfare International Trust (April 2016 – Feb 2018)o Look after all in-bound and out- bound queries.o Established donation sheet on daily basis.o Maintaining orders on real-time basis.o Prepared a feedback call to enhance our service time.o Satisfied customers to connect them on daily basis.o Campaign management through awareness calls.