Experience

Pronto Promo (Pvt) Ltd.

• Pakistan
• Advertising Services
• 1 - 100 Employee

• Officer Human Resources

  • Aug 2009 - Present

  At this job my major job responsibility involves maintaining and updating of employee database, employee attendance and leave record. I am also responsible for production of feedback reports and analysis of employee data as well as Category wise segregation and record maintenance for workers and management team. Act as a first point of contact for prospective employees, ensuring screening for the selection process. To design and conduct employee training and development programs as well as conducting orientation sessions for new resources Show less



PTCL.Official

• Pakistan
• Telecommunications
• 700 & Above Employee

• Customer Services Representative

  • Mar 2009 - Aug 2009

  • First point of contact for customers. • To attend to customer queries and concerns. • Arrange for timely resolution of issues and ensure customer satisfaction. • To deal with unhappy customers, and leave them happy after issue resolution. • Meeting and exceeding all Key Performance Areas set out by the employer. • First point of contact for customers. • To attend to customer queries and concerns. • Arrange for timely resolution of issues and ensure customer satisfaction. • To deal with unhappy customers, and leave them happy after issue resolution. • Meeting and exceeding all Key Performance Areas set out by the employer.



Telenor

• Norway
• Telecommunications
• 700 & Above Employee

• Customer Relationship Officer

  • Oct 2008 - Feb 2009

  First point of contact for customers and hence on an image maker position of the company. To attend to customer queries and concerns in a time pushed environment. Arrange for timely resolution of issues and ensure customer satisfaction. To deal with unhappy customers, and leave them happy after issue resolution. Meeting and exceeding all Key Performance Areas set out by the employer. First point of contact for customers and hence on an image maker position of the company. To attend to customer queries and concerns in a time pushed environment. Arrange for timely resolution of issues and ensure customer satisfaction. To deal with unhappy customers, and leave them happy after issue resolution. Meeting and exceeding all Key Performance Areas set out by the employer.