Experience

Leopards Courier Private Limited

• Pakistan
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Assistant Manager HR

  • Jan 2019 - Present



TCS Private Limited

• Pakistan
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Manager Operations Support

  • Oct 2013 - Jan 2019

• Manager HR

  • Jan 2009 - Sep 2013

  I was promoted as Manager HR – Central and was given the responsibility of managing HR related matters of workforce of central region where my core responsibilities were encompassing following functions:• Implementation of HR Policies & Procedures• Employment – Recruitment, Selection, Hiring & Placement• Performance Management• Training & Development• Disciplinary Actions• Employment Separations• Payroll Administration (General payroll, Temporary, Incentive & Daily Wages)• Benefits Administration• Employee Relations, Grievances, Labor & Legal Matters (PESSI / EOBI / Labour Department)

• Assistant Manager HR & Admin

  • Feb 2008 - Dec 2008

  In February 2008, Personnel department was transferred to HR department after in depth planning and development. I was re-designated as Assistant Manager HR & Admin with core goals to achieve goals by enhancing HR department. The JDs of this position was as under:• Implementation of HR Policies & Procedures • Assist in identifying staff vacancies, arranging interview of candidates by working with seniors • Maintain records & compile reports concerning HR related data such as new hires, transfers, increments, resignations, employee turnover rates, promotions etc. • Assist to plan, organize, & conduct in-house/internal training & professional development sessions & arranging training in different external institutes as per seniors’ instructions.• Helping to new employees in orientation plan, arranging facilities & provide guidance to new joiners. Managing employees discipline and control.• Coordination with other departments including Administrative services, HR team at H/office, Finance regarding employee issues related to payroll, medical facilities, salary deductions, arrears, final settlements etc.• Responsible for managing different projects requirements

• Corporate Customer Executive

  • Apr 2007 - Jan 2008

  I was re-designated as Corporate Customer Executive. This position was generated for corporate customers for special services. I was caring our customers on the following points:• Handling all type of Queries of Corporate Client to provide quality service.• Improving the satisfaction of customers by managing complaints effectively• Making proactive calls to clients in case of any incident• Handling and meeting the targets on all undelivered shipments as per defined SOP• Follow up of untraceable shipments• Managing time, establishing priorities and delegating effectively to meet goals and objectives• Handling the Network queries related to assigned clients effectively as per SOP’s• Ensuring superior level of customer service is achieved at all times• Communicating effectively• Presenting and reinforcing a professional appearance • Completes all required Daily, Weekly, Monthly, Quarterly, and yearly reporting • Reporting to management with daily statistics• Good Coordination with relevant departments to ensure smooth working• Supporting Sales Team with their commitment to the clients

• Training Coordinator

  • Nov 2005 - Mar 2007

  In August 2007, training department was developed in Lahore office for In House staff training sessions. I was promoted as Training Coordinator with the following responsibilities:• Responsible for managing, scheduling and arranging training & development activities for all staff within TCS group.• Preparation of training material, annual training calendar/schedules in line with company business & individual development goal/needs• Preparation of cost analysis for each training session and administrate the training expenses• Monitoring departmental training budgets to ensure compliance with the allocated budgets and also producing reports on training activities and total spend• Managing all related activities i.e. training proposals, approvals, requisitions, logistics, travel management, training feedback etc• Working closely with all functional groups within the company like Umra / Hajj, freight, RT etc. for identifying training needs, training delivery, planning and scheduling etc• Helping to new employees in orientation plan, arranging facilities & provide guidance to new joiners.• Interviews of new inductions (entry level)

• Coordinator

  • Jul 2004 - Oct 2005

  I joined TCS Private Limited as Coordinator reporting to Area Business Manager and the job responsibilities of this position were:• Helping to new employees in orientation plan, arranging facilities & provide guidance to new joiners.• Responsible for managing different projects requirements.• Coordination with other departments including Administrative services, HR personnel at H/office Finance regarding employee issues related to payroll, medical, salary deductions, arrears, final settlements and etc• Interviews of new inductions (entry level)• Dealt with all incoming/outgoing mail• Coordinated with all departments, branches and stations for their problems• Maintained lease deed records of stations, branches and local outlets• Prepare the presentations and format the meetings agenda / minute• Answered phones, greeted and assisted visitors, and handled general administrative duties, such as filing, copying, faxing and reservations



Habib oil Mills

• Pakistan
• Manufacturing
• 200 - 300 Employee

• Sales Assistant

  • Nov 2002 - Jul 2004

  The following were the major responsibilities: • Supervised, managed and distributed stock to the customers• Ran various invoices for members • Prepared correspondences, document invoices, including materials issuance for customers• Prepare Stock Position and stock requisition • Coordinated with Sale Team in achieving the targets• Monitored the day to day Sales Vs Target• Worked on Oracle based Enterprise Resource Plan Systems (ERP) efficiently• Presenting and reinforcing a professional appearance • Completes all required Daily, Weekly, Monthly, Quarterly, and yearly reporting• Dealt with all incoming/outgoing mail• Prepare the presentations and format the meetings agenda / minute• Answered phones, greeted and assisted visitors, and handled general administrative duties, such as filing, copying, faxing and reservations