Muhammad Ismail Abdullah

Customer Success Manager at Seamless Distribution Systems AB
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Contact Information
us****@****om
(386) 825-5501
Location
Lahore, Punjab, Pakistan, PK
Languages
  • English Professional working proficiency
  • Urdu Native or bilingual proficiency
  • Punjabi Native or bilingual proficiency

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5.0

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Tipu Sultan

I had the pleasure of working with Mr. Ismail on numerous projects. He is a hard working person and very easily manages big projects. He has sound understanding of telecom VAS products. He will bring a good value to any company. I wish him all the best for his endeavours.

Muhammad Umar Javed

Muhammad Ismail is a hard working person and very easily manages big tasks and follows the issue till its resolution.

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Experience

  • Seamless Distribution Systems AB
    • Sweden
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Customer Success Manager
      • Sep 2021 - Present

      Managing highly complex projects with aggressive timelines. Excelling in clarifying business requirements in a fast-paced environment, performing gap analysis in between goals and existing procedures. Managing highly complex projects with aggressive timelines. Excelling in clarifying business requirements in a fast-paced environment, performing gap analysis in between goals and existing procedures.

  • Telenor Microfinance Bank Limited
    • Pakistan
    • Banking
    • 700 & Above Employee
    • Assistant Director - Product Development
      • Feb 2020 - Sep 2021

      Worked as Assistant Direct for Product Development. Achieved customer excellence by leading multiple tribes to design, develop and deliver products for EasyPaisa, the market leader of Pakistan mobile financial services. Projects & Achievements • Project Lead for Pakistan’s first Mini App platform under the umbrella of EasyPaisa with successful launch of initial mini apps for the platform • Integration of EasyPaisa platform with ANT Financials AML platform • Integration and migration of IR transactions to ANT Financials Block-chain platform • Direct integration of telecom companies for mobile load, mobile bundles, and postpaid bill payments, thus saving the revenue share to interlink platform • Management and Supervision of multiple tribes for their respective projects • Managing Wallet Platform vendor (Ericsson) to ensure proper delivery of companywide projects Show less

  • Jazz
    • Pakistan
    • Telecommunications
    • 700 & Above Employee
    • Solution Architect VAS & Digital Services
      • May 2013 - Feb 2020

      Worked as Lead Solution Architect for VAS and Digital Platforms & Services and responsible for VAS and Digital Services Planning, Development, Deployments and Upgradations.Delivered Projects• Project lead for a Successful deployment of Huawei NFVI architecture for VAS services• Project lead for Successful rollout of VAS services including CRBT, MCA, VBS, ICS, GMLC on new NFVI platform• Project Lead for Successful merger of all VAS and Digital platforms of 2 OpCos i.e., Jazz & Warid, on single network after merger of the 2 OpCos• Project lead for Successful migration of all VAS services from old BSS stack to Ericsson new Digital BSS Stack under Jazz DBSS Project• Integration and deployment of digital platforms like Toolbar, Jazz Tube, Jazz TV, Digital PABX, and multiple content based platforms• Multiple 3PP projects based on Messaging, Voice, Data and Charging Show less

    • NOC FO Engineer
      • Feb 2010 - May 2013

      Worked as lead for IN and VAS domain in NOC Front Office, developed expertise to supervise in, fault management and L1 support.Special Projects• Integration of IN and VAS entities with newly deployed NMS (IBM-Netcool)• Policy making and implementation for the automation of trouble tickets and escalations

    • Intern
      • Nov 2009 - Feb 2010

      BSS domain management for Alcatel and Motorola equipment nationwide.Responsible for taking follow-ups for Down BSCs, Sites, OMLs, and Signaling Links.

  • Zong CMPak Ltd
    • Telecommunications
    • 700 & Above Employee
    • Intern
      • May 2009 - Sep 2009

      Learning focus and hands on experience in this role was on the following: Network fault management Observing performance management of sites Maintaining configuration management of sites Maintaining dynamic management of sites Learning focus and hands on experience in this role was on the following: Network fault management Observing performance management of sites Maintaining configuration management of sites Maintaining dynamic management of sites

  • Nokia
    • Finland
    • Telecommunications
    • 700 & Above Employee
    • Intern
      • Jan 2009 - May 2009

      Learning focus and hands on experience in this role was on the following: Site transmission planning Site link budget planning Site implementation Learning focus and hands on experience in this role was on the following: Site transmission planning Site link budget planning Site implementation

Education

  • National University of Sciences and Technology (NUST)
    Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
  • National University of Computer and Emerging Sciences
    Graduation, B.E. Telecommunication Engineering
  • Government College University, Lahore
    F.Sc., Pre-Engineering
  • Divisional Public School
    Matriculaion, Science

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