Experience

Roots International Schools Pakistan

• Pakistan
• Education Administration Programs
• 200 - 300 Employee

• • Aug 2018 - Present

• • Nov 2014 - Aug 2018

  Supervise all administrative activities in branch regularly.• Keep the office, administrative procedures and forms up to date according to the set SOPs.• Fulfill the demands of branches by coordinating with head office & Vendors.• Maintain petty cash and create a report for finance head at 30th of each month.• Ensure the staff is following the SOPs of the organization.• Prepare a forecast of expense for the upcoming month for the finance department.• Maintain inventory record supervise all administrative activities in branch regularly.• Make sure that the payments made are through proper documentation.• Manage Fee and make sure collection of payments every month within due date of the branch.• Drafting emails, notices, and other relevant write-ups for the teachers, staff, Sr. headmistress.• Assist in activity planning and execution within or outside the branch.• Responsible for event arrangement, orientations, seminars, PTM and Open days for school.• File management of the student’s files, teacher’s documents and branch related.• Admission advisers, achieving admission targets and enrollment of the students. • Responsible for the branch staff attendance report on monthly basis and adherence of the SOPs. Show less



Ufone 4G

• Pakistan
• Telecommunications
• 700 & Above Employee

• Senior Customer Care Executive

  • Apr 2007 - Nov 2014

  •Responsible for providing customer services & direct dealing with the churn customers. •Worked in GPRS/Internet complaints resolution Unit for handling internet based complaints. •Taking MNP requests, resolutions and execution of the request. •Convincing & guiding churn & annoyed customers. •Dealing & providing consultancy to corporate clients according to their requirements. •Responding & resolving customer’s complaints. •Responsible for making analysis of newly launched products to attain the maximum productivity. •Manage and forwarding complaints to the concern departments on priority basis resolutions. •Responsible for forwarding suggestions & requests to concerned department for consideration. •Responsible for conducting Telemarketing surveys as and when required. •Providing direct feedback of customers to the management to get the maximum productivity and better results. Show less