Experience

PETRONAS Digital Sdn Bhd

• Malaysia
• Information Technology & Services
• 700 & Above Employee

• Project Manager

  • Mar 2013 - Present

  OEx – Record Management Services (RMS):• Project Manager for RMS implementation to the business by introducing new RMS module and providing direction and set standards for Record Management practices in the PETRONAS Group of Companies.IBSD – Manpower Services:• Project Manager for Manpower services in providing warm bodies to the business without an SLA.• Identifies resources needed and works with Respective team to enable the resource assignments on time.Managed Services (PET-ICT) – Dokumex Service:• Project Manager for the document digitizing of physical records, focusing on demand from the PETRONAS Group of companies.• Project management with comprises an end to end process and comply with DEX module.Malaysia Petroleum Management (MPM) – Data Facilities Management (secondment)



Takaful Malaysia

• Malaysia
• Insurance
• 400 - 500 Employee

• Senior Executive

  • Jun 2011 - Mar 2013

  •Review the call exacts understanding of products and the knowledge on current system TIS & Premia by identifying the competency gap•Developed performance scorecard Call Management Centre•Developed call monitoring form e-mail monitoring and introduced call calibration with Assistant Managers.•Centralized all calls to STMB to link to IVR for tracking, monitoring and recording purpose.•All inquiries and feedback through calls and e-mails will be monitored through CCMS team to the respective B.O•Ageing reports to be sent to all HOD and GMD on a weekly basis to manage the ageing cases log in CCMS•Recruitment drive to ensure correspondence team to be able to manage e-mail KPI of 80% e-mails answered in the same day and balance 20% will be answered within 24 hours•Developed an on going training program for all staff with HR to monitor level of understanding and managing staff performance•Developed an induction training program to asses new recruits competencies before starting at respective dept.•Develop rewards and recognition incentives for Call Management Centre.



CIMB Aviva Assurance

• Insurance
• 1 - 100 Employee

• Executive

  • Oct 2006 - Jun 2011

  Project Task:-•Acting agent for New Project (Welcome Call Project) of service customer policies and monitoring billing activities on a quarterly basis.In-bound & Out-bound Task:-•Attending to customers queries on a daily basis and resolving in time.•Serve customers with a customer oriented approach through speech and action.•Adhere to company HR policy so that operational disruption is minimized.•Secondary duty is to make Out-bound call for conservation purpose (collection for billing & Welcome Call for new customer sign up).•Promoting Motor Insurance products and achieved the target given.•Acting team leader for monitoring incoming mail record and prepare monthly Mailing reports for Management.•Provide on-the-job training to new employees.



Maybank

• Malaysia
• Banking
• 700 & Above Employee

• Admin Assistant (Junior Executive)

  • Sep 2005 - Sep 2006

  Administrative Task:-•Attending to walk in customer mainly for motor insurance and road tax renewal, Issuance of insurance policy (new and renewal case).•Attending to full settlement of Hire Purchase Loan, preparing release letter and discharge letter.•Monitoring and attending to movement of collection of registration card•Assurance of completion and proper filling for all Hire Purchase files and securities documentations.•Assisting Auto Prevention Department on ad-hoc basis in doing follow up and collection of defaulted Hire Purchase loan Marketing Support Task:-•Promoting Motor Insurance products and managed to achieve driven target;•Preparing submission and report to Mayban Assurance on daily and weekly basis;