Muhammad Haziq Abdul Razak

Network Operations Engineer at Sapura Secured Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, MY

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Credentials

  • Linux: Network Configuration
    LinkedIn
    Dec, 2022
    - Nov, 2024
  • Cybersecurity Foundations
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • IT Security Foundations: Network Security
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Networking Foundations: Networking Basics
    LinkedIn
    Nov, 2022
    - Nov, 2024

Experience

  • Sapura Secured Technologies
    • Malaysia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Network Operations Engineer
      • Aug 2021 - Present

      Involved in Critical Communications under GIRN (Government Intra Radio Network) Project supporting agencies under Malaysia National Security Council1) Standby 24x7 based on shift rotation to support customers2) Lead & manage Network monitoring (NM) to resolve any service affectingrelated to issue of GIRN network for 1st & 2nd level troubleshooting within SLA3) Responsible for site planning, cell design, optimization and implement GIRNnetwork. Manage internal swith & router switching to ensure network stability4) Perform analysis on dockets and propose recommendation to address network faults based on pareto, cause and effect methodology or other quality tools.5) Work closely with others team member and department to improve network quality and performance.

  • MEASAT Global Berhad
    • Malaysia
    • Telecommunications
    • 100 - 200 Employee
    • Engineer
      • Jan 2021 - Aug 2021

      Engineer at Network Management Center1) Supports antenna verification test to ensure proper antenna alignment forVSAT link activation.2) Monitor customers’ carrier across the transponder and notify accordinglyshould any anomaly noted on their carrier.3) Video Services monitoring - monitors the channels availability, responds tothe outages, coordinates the restoration efforts, notifies all relevant parties(customers, affiliates, management, vendors).4) Make initial assessment of incidents, diagnose and resolve incidents such asharmful interference from other satellite systems

    • Customer Support Engineer
      • Oct 2020 - Jan 2021

      Communicate with customer and provide 1st level troubleshooting beforeescalation to relevant party promptly. The company provides to the customerSatellite Broadband Internet services.1) Ensure all the customer’s queries and concerns have been addressed in aprompt and timely manner, and thereafter close the ticket.2) Promptly update and follow-up with customers regarding their issue.

  • UCE International Group
    • Malaysia
    • Telecommunications
    • 200 - 300 Employee
    • Drive Test Engineer
      • Jun 2019 - Aug 2019

      Measuring and assessing the coverage, capacity and quality of service (QoS) of a mobile radio network at certain locations Measuring and assessing the coverage, capacity and quality of service (QoS) of a mobile radio network at certain locations

Education

  • International Islamic University Malaysia
    Bachelor of Engineering - BE, Telecommunications Engineering
    2016 - 2020
  • Sekolah Sultan Alam Shah
    SPM
    2009 - 2013

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