Experience

OICCI (Overseas Investors Chamber of Commerce and Industry)

• Pakistan
• Information Services
• 1 - 100 Employee

• Front Desk Administrator

  • Nov 2019 - Present



Dawn Impex

• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Business Development Executive

  • Aug 2017 - Feb 2018

  . Identify the new business development opportunities and potential partnership with Pharmaceutical and biotechnology companies for business expansion in company’s vision. . Facilitate for negotiation and finalization of contracts for business Collaborating with the team to identify the opportunities and motivate them to have introductory cold call and online meeting. . Coordinate with marketing for portfolio gap analysis and induction of new products for company’s growth and future progress Strong coordination with marketing, regulatory affairs, corporate & legal , finance, supply chain department for completion of projects Show less



Pakistan International Airlines

• Pakistan
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Representative

  • Oct 2016 - Jul 2017

  Work as Call Center Representative. . All Ticketing Reservation . Domestic International Ticketing . PIA Refund Policies . All Policies regarding Frequent Flyers of PIA Work as Call Center Representative. . All Ticketing Reservation . Domestic International Ticketing . PIA Refund Policies . All Policies regarding Frequent Flyers of PIA



AKASINN HOTEL & APARTMENTS

• DUBAI UAE

• GUEST SERVICE AGENT

  • Apr 2011 - Jul 2014

  Administrative Areas:  Responsible for administrative activities at front office.  Co-ordination with Operations Manager regarding all front-office operations.  Coordinating with the house-keeping supervisor on managing and optimizing and keep room ready for awaiting guests as soon as possible.  Managing daily occupancy of the rooms according to the availability.  Also dealing with various companies like Emirates Airlines, Etihad Airlines, Environics and CBL International for long term stay in hotel for their staffs who are working in Dubai.  Making Online Reservations before the Arrivals of the guests. Dealing different websites mostly with Booking.com, Agoda.com, Venere.com updating room rates policies and procedures of the Hotel.  Serving into in house guest requirements as air tickets, city tours transportation and inquiries to give them maximum comfort.  Resolve guest complaints quickly, efficiently and courteously. Taking comments from while guest is check-in out from Hotel on Guest Comment Form regarding the Entire stay in Hotel. Accounts Related:  Handling cash and its preparing party wise reconciliations.  Performed auditing activities during night shifts to suspect operational discrepancies.  Updating night duty manager regarding (Daily Room Tariff, Daily Settlements via Cash or credit-cards, Audit observations, Guest’s outstanding balance and cut off limits for the In-House Guests)  Batch closing on credit card machines during night shifts and handing over to Accounts Manager.  Verifying the daily reports and ensuring proper updates regarding front office files.  Liasioning with the other departments (F&A, Engineering, Accounts & Security) for smooth operations. Show less