Experience

MetaSystems Hard & Software GmbH

• Germany
• Business Consulting and Services
• 1 - 100 Employee

• Software Tester

  • Jun 2023 - Present

  Altlußheim, Baden-Württemberg, Germany



MetaSystems Group Inc

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Production Team Member

  • Feb 2022 - Jun 2023

  Altlußheim, Baden-Württemberg, Germany  Install and troubleshoot imaging devices  Install company specific software as well as hardware  Support applications and calibrate instruments such as slide feeders, Zeiss microscopes etc.  Assisting the production department in finalizing orders



VIAVI Solutions

• United States
• Telecommunications
• 700 & Above Employee

• Technical Support Engineer

  • Sep 2019 - Feb 2022

  germantown maryland Act as the first point of contact to respond and resolve customer technical inquiries for Cable products. Software application support and/or hardware support. Contribute to product support objectives, strategies, and technologies to ensure future product supportability. Provide customers with the highest quality of products and services. Provide Tier 1 CATV technical support for North America. Provide Tier 1 CATV technical support worldwide Technical Assistance Center (TAC)… Show more Act as the first point of contact to respond and resolve customer technical inquiries for Cable products. Software application support and/or hardware support. Contribute to product support objectives, strategies, and technologies to ensure future product supportability. Provide customers with the highest quality of products and services. Provide Tier 1 CATV technical support for North America. Provide Tier 1 CATV technical support worldwide Technical Assistance Center (TAC) Lead for the Viavi OneExpert meters, Technical Assistance Center (TAC) Lead for the Viavi OneExpert meters, Fiber products, DSAM meters, SCU-1800 sweep , Trilithic DSP meters, Leakage. Show less



Comcast Cable

• Comtech #

  • Mar 2015 - Oct 2019

  20 west gude driv  Perform service calls for extended and increased installation issues, successfully implementing problem-solving solutions and de-escalating the customer.  Verify and troubleshoot products to ensure quality installation and performance, applying technical expertise as needed.  Apply combination of mechanical and technological tools to complete installation and access telecommunications services.  Complete troubleshooting for the signal through the distribution cable to the node… Show more  Perform service calls for extended and increased installation issues, successfully implementing problem-solving solutions and de-escalating the customer.  Verify and troubleshoot products to ensure quality installation and performance, applying technical expertise as needed.  Apply combination of mechanical and technological tools to complete installation and access telecommunications services.  Complete troubleshooting for the signal through the distribution cable to the node in order to restore customer video, CHSI, or CDV as required.  Surveys the plant and signal to ensure service availability to potential customers.  Complete construction maintenance duties including splices aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activates new coaxial plant as required; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces power supplies as necessary  Knowledge of key Comcast products and technology including a variety of routers and X1 devices. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Fios Field Technician

  • Dec 2016 - Mar 2017

  Rockville-MD •Receives work assignments and trouble cases from designated employees or via tablets. •Installing, rearranging, and maintaining inside wiring. •Rearranging and reconnecting fiber optic wiring at pole, underground or building terminals. •Performing necessary work to connect, disconnect, test, repair and maintain various types of company and customer provided telephones and equipment. •Configuring customers' computer and equipment. •Performing diagnostic tests on integrated… Show more •Receives work assignments and trouble cases from designated employees or via tablets. •Installing, rearranging, and maintaining inside wiring. •Rearranging and reconnecting fiber optic wiring at pole, underground or building terminals. •Performing necessary work to connect, disconnect, test, repair and maintain various types of company and customer provided telephones and equipment. •Configuring customers' computer and equipment. •Performing diagnostic tests on integrated circuit equipment to determine trouble. •Interpreting service orders and circuit diagrams. •Evaluating customer communication needs and promoting the sale of Company products and services, and referring customers to the appropriate office. •Communicating frequently with customers on matters dealing with service, planning, billing, and Company policy. •Works aloft; climb ladders and poles; enter tunnels, buildings, trenches, crawl spaces, manholes, and other confined spaces to accomplish job tasks. •Responsible for arranging work load and dealing directly with the appropriate center. •Identifying and meeting individual customer requirements on installation and/or repair contacts. Show less



Best Buy

• Retail
• 700 & Above Employee

• Sales Consultant – Computing and DI/ Microsoft Expert

  • Dec 2014 - Jun 2015

  Washington D.C. Metro Area  Increased sales and customer satisfaction by assisting customers with new purchases.  Provided advanced technical knowledge and guidance on Microsoft products and computing and digital imagery hardware and software.  Demonstrated and promoted a variety of Microsoft products in and across the store to ensure customers' end-to-end needs are met.  Utilized knowledge and expertise to explain complex technology to all customers in a comprehensible and understandable method.



City College of New York

• United States
• Higher Education
• 1 - 100 Employee

• Campuse Security

  • Sep 2014 - Oct 2014

  protecting buildings and student from danger. going to Roll Call every day. patroling and communicating with radio



Queensborough Community College

• United States
• Book and Periodical Publishing

• College Assistant

  • Sep 2012 - Feb 2014

  Queensborough Community College Reception and clerical duties consistent with evaluating and processing new students Thoroughly aided students during their respective registering process; exclusively but not limited to: enrolling, withdrawing, and switching classes Troubleshooting computer issues with printer or the network, issues were to be accommodated by reporting them to IT Department Specialists.



Public Super Market

• United States
• Retail Groceries

• Customer service clerck

  • Jul 2009 - Dec 2010

  Lake Land, Fl Performed customer service; assisted customers in different positions. Worked as front-end service clerk; cashier.



Boston Culinary Group Inc

• Retail Sales

  • Sep 2009 - Feb 2010

  Cambridge, MA Sold a wide range of company products. Provided excellent customer service. Performed financial transactions, exchanges, returns and discounts.



Imantech Eng

• Iran
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support

  • Apr 2000 - Apr 2007

  Iran,Tehran Technical manager monitored diagnostics, troubleshoot computer systems, and additionally assembled PC and configured their operating systems Optimized functionality in hardware device, drivers, and network performance