Experience

Alliance Bank Malaysia Berhad

• Malaysia
• Banking
• 700 & Above Employee

• Manager, Business Systems Development, Channels & Core Systems

  • Jan 2021 - Present

  - Support CTCS system in Alliance Bank (Windows) - Support ACI Connector (Linux) - Support ECMS system (Linux) - Support Double Take system (Windows) - Support COPS/BPPS system (Windows) - To assist in the implementation of new projects or on-going changes to business applications at agreed cost, scope and timeline - Provide effective and proactive support to business and operations systems with minimal interruption and as per agreed service levels. - Execute System Development Life Cycle (SDLC) - Support in the evaluation systems solutions to meet business requirements - Requirement Analysis - ensure completeness of the business & system requirements - Environment readiness - Conduct System Integration Testing (SIT) - Review User Acceptance Testing (UAT) tests script - Implementation - Manage and control changes to the application objects to ensure system integrity - Ensure compliance to the internal control and standards and also to comply with regulatory requirements. - Ensure SDLC documentation for new systems/enhancement is in order as per GIS guideline and procedure. - Execute corrective & remediation measures with the relevant parties relating to audit findings, ensuring actions are taken within deadline. - Support in the planning, managing and testing of DRP and BCP of business applications to achieve successful fail-over when the situation arises. - Be guided in the follow-up on commitments related to audit finding, ensuring actions are taken within deadline. - Be guided in managing and controlling changes to the application objects to ensure integrity of the system - Support business objectives through the implementation of cost-effective system solution; - Support the introduction of new banking products through enhancement of system functionality - Support the improvement of business area processes – reduce cost, improve productivity, achieve better integration and control Show less



TENTACLE SSO SDN BHD

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Application Support Engineer (Contract for Alliance Bank)

  • May 2020 - Jan 2021

  Job description: - Support CTCS system in Alliance Bank - Support ACI Connector - Support ECMS system - Support Double Take system - Support COPS/BPPS system - To assist in the implementation of new projects or on-going changes to business applications at agreed cost, scope and timeline - Provide effective and proactive support to business and operations systems with minimal interruption and as per agreed service levels. - Execute System Development Life Cycle (SDLC) - Support in the evaluation systems solutions to meet business requirements - Requirement Analysis - ensure completeness of the business & system requirements - Environment readiness - Conduct System Integration Testing (SIT) - Review User Acceptance Testing (UAT) tests script - Implementation - Manage and control changes to the application objects to ensure system integrity - Ensure compliance to the internal control and standards and also to comply with regulatory requirements. - Ensure SDLC documentation for new systems/enhancement is in order as per GIS guideline and procedure. - Execute corrective & remediation measures with the relevant parties relating to audit findings, ensuring actions are taken within deadline. - Support in the planning, managing and testing of DRP and BCP of business applications to achieve successful fail-over when the situation arises. - Be guided in the follow-up on commitments related to audit finding, ensuring actions are taken within deadline. - Be guided in managing and controlling changes to the application objects to ensure integrity of the system - Support business objectives through the implementation of cost-effective system solution; - Support the introduction of new banking products through enhancement of system functionality - Support the improvement of business area processes – reduce cost, improve productivity, achieve better integration and control Show less



B-Global Sdn Bhd

• Kuala Lumpur, Malaysia

• Information Technology Account Manager cum IT Support and Tester

  • Aug 2018 - Dec 2019

  - Responsible for all aspects of pre‐sales, sales, implementation and support for your allocated account. - Create plans and schedules and ensure successful completion of product integration at client sites. - Responsible for post‐implementation support. - Actively search out new business opportunities for the Company with my account(s). - Take place in the tender process and work with members of the team located in the Penang office to ensure the Company puts together successful tender packages. - Meet with clients to identify project requirements, develop project plans and schedules and implement software according to the client’s specifications. - Need to ensure application, implementation and support quality. - Formulate and give training in the Company technology - Support and implement the Company technology and make sure the systems are operational at all times - Attending tender and being involved in the tender process - Interact with clients to establish business requirements and systems requirements for assigned projects. - Create project plans and ensure effective roll‐out. - Ensure the team works together effectively to achieve project aims. - Supervise projects and coordinate resources as needed within the scope of the project. - Represent the company in user groups and business alliances. - Work within the implementation/support team to foster good communication throughout the project life cycle. - Be responsible for customer satisfaction - Manage, execute and rationalize Implementation - Product quality assurance - Assist in Product introductions and manage the product life-cycle - Provide Training on the Company technology both internally and for customer - Document procedures for Customer Support, Internal Support and Escalation processes - Testing web applications and analyzer interface application Show less



Chemopharm Sdn Bhd

• Malaysia

• Field IT Engineer

  • Dec 2016 - Jul 2018

  - Testing web applications and analyzer interface application. - Assist to identify new applications targeted at the healthcare, medical, clinical, life sciences or research institution sectors. - Provide pre and post-sales support to the sales team; product demonstration and its technical benefits. - Conduct on-site installation, testing and commissioning of projects, user training and signing of user acceptance tests. - Provide support for both internal and external customers through telephone, online and on-site and documenting all calls and solutions and its status. -Work with business units and other subsidiaries of Chemopharm Group on new product specification and customers’ requirements. - Maintain laboratory information system SCOPE - Computer hardware installation, server installation, configuration and maintenance. Show less



Lantec Far East Sdn Bhd

• Furniture and Home Furnishings Manufacturing

• IT Executive cum Web Developer

  • Dec 2015 - Nov 2016

  - Create website for their company. - Design all banner and picture for the website - Maintain and manage server for all of their 3 companies - Manage the information technology needs and systems of their employers. - Implementing database and network designs. - Provide technical support for security administrators. - System Administrator - Maintain servers for all of their 3 companies - Maintain and manage all the pc and laptop for all of their 3 companies (Infrastructure). - Troubleshoot all the problem that related to IT. - www.lesa.com.my - www.lantec-fabrics.com - www.lantec-fareast.com (maintain) Show less



PM Securities Sdn Bhd

• Financial Services
• 1 - 100 Employee

• IT Executive

  • Dec 2014 - Nov 2015

  Daily Basis: - - Manage the information technology needs and systems of their employers. Implementing database and network designs. - Operating and running the AS400 system Handle invoices that related to IT department. - Deal with vendor for the for the outsource the printing contract statement - To transfer programmed and data files to production system after verification and approval - To participate in Bursa Malaysia, other authorities’ system, process the mock run and also liaise with the respective authorities’ personnel. - Serve as backup for IT daily operations - Ensure the following system security and user administration are well maintained: - - Tc Pro System, AS400 System, BMS, BOS, ARMADA, ECOS, EO & Internet) Users - Administration – include users’ registration and granting of access. - Voice recording system – managed and configured. - System user menu administration for Active Directory & Equity Online system. Prepare monthly billings that related to IT - System, application, security access log management. Provide technical support for security administrators. - Respond to daily access requests, security events reviews, creations and deletions. Participates in and responds to audit activities and all security policies Show less



HUACOM TELECOMMUNICATIONS ENGINEERING (M) SDN BHD, KUALA LUMPUR

• Kuala Lumpur, Malaysia

• IT Broadband Support Trainee (Internship)

  • Jun 2014 - Dec 2014

  Daily Basis: - Support in providing networking solution to the customers. Assist and help the guests to resolve the internet connection troubleshoot. Responsible monitor network equipment in the hotel. In charge to setup simple internet connection for any meeting or function rooms. Handle tasks given by Network Engineer. Record the details of every case in Daily Report and email to the Company Mailbox. Daily Basis: - Support in providing networking solution to the customers. Assist and help the guests to resolve the internet connection troubleshoot. Responsible monitor network equipment in the hotel. In charge to setup simple internet connection for any meeting or function rooms. Handle tasks given by Network Engineer. Record the details of every case in Daily Report and email to the Company Mailbox.