Experience

AEON Credit Service (M) Berhad

• Malaysia
• Financial Services
• 100 - 200 Employee

• Executive - Omni Channel

  • Sep 2022 - Present



Mydin Malaysia

• Malaysia
• Retail
• 700 & Above Employee

• Junior CRM Executive

  • Feb 2022 - Jul 2022

  -Data analysis by exploring the Business Intelligence (Tableau) in analysing our member’s purchases, comparison of outlet’s performance and so on. -Daily monitoring of careline performance, live chat performance and also Facebook comments and replies. -Daily testing of WhatsApp robot to ensure its reliability in responding to customers’ queries and giving out the latest promotion to customers. -Consolidation of monthly report for performance of all outlets, including careline and live chat performance to be presented to the top management. Show less



DHL Express Malaysia

• Malaysia
• Truck Transportation
• 200 - 300 Employee

• Customer Service Advisor

  • Jul 2021 - Jan 2022

  • Answering incoming calls regarding general queries, placing a booking for pickup, tracking and tracing a shipment. • Communicating with the clearance and operations team in order to get the right information for certain special handling. • Upselling company’s services such as Time Definite (TDX), Shipment Insurance (SI) and Extended Liability (IB). • Answering incoming calls regarding general queries, placing a booking for pickup, tracking and tracing a shipment. • Communicating with the clearance and operations team in order to get the right information for certain special handling. • Upselling company’s services such as Time Definite (TDX), Shipment Insurance (SI) and Extended Liability (IB).



CIMB

• Malaysia
• Financial Services
• 700 & Above Employee

• PROFESSIONAL TRAINING & EDUCATION FOR GROWING ENTREPRENEURS (PROTÉGÉ PROGRAMME)

  • Nov 2020 - Jun 2021

  • Liaise with many division (sales team, solicitors, etc.) in getting the right information and rectify the correct procedures for certain cases. • Verifying and checking for various data to ensure all changes being made were correctly updated in the system. • Weekly reporting to BNM for Penjana SME Financing. • Weekly tracking of credit card cross-selling by the sales team. • Liaise with many division (sales team, solicitors, etc.) in getting the right information and rectify the correct procedures for certain cases. • Verifying and checking for various data to ensure all changes being made were correctly updated in the system. • Weekly reporting to BNM for Penjana SME Financing. • Weekly tracking of credit card cross-selling by the sales team.



Digi Telecommunications

• Malaysia
• Telecommunications
• 700 & Above Employee

• Customer Care Consultant

  • Feb 2020 - Oct 2020

  Answering incoming calls for general queries, solving their issues and also checking the customer’s plan for customers from all ages. Answering incoming calls for general queries, solving their issues and also checking the customer’s plan for customers from all ages.



Hharyati Hassan & Associates Sdn. Bhd.

• Shah Alam, Selangor, Malaysia

• Audit Intern

  • Feb 2019 - Jul 2019

  • Preparing the audited financial statements for clients from various industries. • Compute the annual tax for the client of our company. • Preparing the audited financial statements for clients from various industries. • Compute the annual tax for the client of our company.