Experience

DOMMAL FOOD SERVICE

• Food Production
• 1 - 100 Employee

• Floor Manager

  • Sep 2017 - Present

  1. Supervised and oversee the shift functions to led the smooth operation in call center and reduce 70% of customer complaints.2. Prepared training regularly for team leaders and agents to led the Domino's call center operational standards is maintain.3. Monitored the daily service calls, call center system, POS system and other IT system performance to ensure no failure system in order to served the customer efficiently.4. Solved problem by be the middleman between IT department and customer service center to solved issues involving failure/ cancelled order due to system errors. Show less

• Team Leader

  • Jul 2015 - Aug 2017

  1. Conducted coaching session every week with agents while to provide an effective guidance to serve customers.2. Solved customer complaints by based to case to case experiences3. Improved agents communication by prepare daily briefing to update agents knowledge.4. Monitoring agents weekly performance and be the first level escalation call from customer.