Experience

Ceekay Multi Services

• United Arab Emirates
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Head Of Operations

  • Jan 2021 - Present

  Dubai, United Arab Emirates

• Assistant Operations Manager

  • Nov 2019 - Dec 2020

  Dubai



Class Worldwide Group

• United Arab Emirates
• Defense and Space Manufacturing
• 1 - 100 Employee

• Operations Manager

  • Nov 2018 - Sep 2019

  Dubai, United Arab Emirates



DAMAC Properties

• United Arab Emirates
• Real Estate
• 700 & Above Employee

• Relationship Manager

  • Jul 2017 - Sep 2018

  • Develop new customer relationships adhering with set guidelines of Relationship Manager Business Development. • Direct strategically customer supporting campaign management and marketing operations. • Study and learn marketing strategies and execute streamlined marketing operations solutions throughout agencies along with operational vendors. • Perform with technical Lead to convey customer needs, establish priorities and manage internal database performance of delivery resources and… Show more • Develop new customer relationships adhering with set guidelines of Relationship Manager Business Development. • Direct strategically customer supporting campaign management and marketing operations. • Study and learn marketing strategies and execute streamlined marketing operations solutions throughout agencies along with operational vendors. • Perform with technical Lead to convey customer needs, establish priorities and manage internal database performance of delivery resources and networking. • Attain or exceed objectives for current account revenue and up sell more opportunities to be created from new services and products. • Negotiate contracts with customers working professionally with sales management, company finance along with contract organization. • Manage assigned customer relationships and loan portfolios. • Managing Upcountry Marketing Events and Formulating Property Expo. • Travel to countries for Branding promotions. Show less



RAKBANK

• United Arab Emirates
• Banking
• 700 & Above Employee

• Relationship Officer

  • Jan 2015 - Jun 2017

  United Arab Emirates 1. Full awareness on Auto loans policies and implementing them at all times and general awareness on the bank's other policies. 2. Ensure complete proposal and proper documentation for credit approval and ensure that all deals submitted to credit operations are Error free. 3. Achieve monthly Auto loan set targets. 4. Telemarketing with existing and new clientele. 5. Cross-sell other bank products. 6. Excellent knowledge about our product and competitors' products. 7… Show more 1. Full awareness on Auto loans policies and implementing them at all times and general awareness on the bank's other policies. 2. Ensure complete proposal and proper documentation for credit approval and ensure that all deals submitted to credit operations are Error free. 3. Achieve monthly Auto loan set targets. 4. Telemarketing with existing and new clientele. 5. Cross-sell other bank products. 6. Excellent knowledge about our product and competitors' products. 7. Excellent knowledge about process and wealth management and closing deals. 8. Awareness of competition and suggest changes for product improvement. 9. Ensure that routine problems and complaints are handled Professionally and only minimal significant issues are escalated to Territory Manager. 10. Awareness of competition and suggest changes for product improvement. Show less



Bayt.com

• United Arab Emirates
• IT Services and IT Consulting
• 500 - 600 Employee

• CRM Lead

  • Nov 2011 - Dec 2014

  1. Ensure the integrity of the 'leads' entry and captured information on Bayt CRM. 2. Clean all records by cross-checking and confirming company details, deleting incorrect entries, and merging duplicate entries. 3. Regular maintenance of CRM records that are 'duplicate' items, 'dead' items, or 'no opportunity items'. 4. Ensure that reliable 'pending leads' are matched and added to Bayt CRM. 5. Assign prospective client to new hires. 6. Assist the Data Quality Manager whenever… Show more 1. Ensure the integrity of the 'leads' entry and captured information on Bayt CRM. 2. Clean all records by cross-checking and confirming company details, deleting incorrect entries, and merging duplicate entries. 3. Regular maintenance of CRM records that are 'duplicate' items, 'dead' items, or 'no opportunity items'. 4. Ensure that reliable 'pending leads' are matched and added to Bayt CRM. 5. Assign prospective client to new hires. 6. Assist the Data Quality Manager whenever required. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Trade and Supply Chain officer

  • Oct 2008 - Oct 2009

  • Handling and Processing import collection documents under Uniform Rules of Collections 522. • Achieve monthly Targets. • Dispatching the processed import collection documents to the corresponding branches at regular intervals. • Updating the number of documents processed, dispatched and held for bank correspondence and RM approvals. • Updating the customer and the concerned Relationship Manager’s about the documents being held. • Referring to the banks and… Show more • Handling and Processing import collection documents under Uniform Rules of Collections 522. • Achieve monthly Targets. • Dispatching the processed import collection documents to the corresponding branches at regular intervals. • Updating the number of documents processed, dispatched and held for bank correspondence and RM approvals. • Updating the customer and the concerned Relationship Manager’s about the documents being held. • Referring to the banks and Relationship Manager’s regarding the import documents via swift message and mails respectively. • Handling complaints raised by branches and customers. • Replying to all kinds of queries and mails. • Preparing Six Sigma (to increase the quality of the procedures and process) for the department on daily basis.

• Alternate Delivery Associate

  • Apr 2008 - Dec 2008

  • Preparing atm cards, credit cards, cheque books and atm pins reports on daily basis. • Updating the department’s daily processes. • Communicating with courier companies for efficient delivery and excellent services to the customer. • Arranging urgent bullet couriers for prioritized and urgent customers in order to maintain excellent customer service. • Handling complaints raised by branches and customers. • Replying to all kinds of queries and mails. • Preparing MIS for the… Show more • Preparing atm cards, credit cards, cheque books and atm pins reports on daily basis. • Updating the department’s daily processes. • Communicating with courier companies for efficient delivery and excellent services to the customer. • Arranging urgent bullet couriers for prioritized and urgent customers in order to maintain excellent customer service. • Handling complaints raised by branches and customers. • Replying to all kinds of queries and mails. • Preparing MIS for the department.



Etisalat UAE

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• Customer Sales Representative

  • Mar 2006 - Dec 2007

  • Provide necessary information to the customers about Etisalat’s existing and new services. • Handling general enquiry calls of mobile section • Handling technical support calls of mobile section. • Helping customers in subscribing and cancelling Etisalat services. • Solving problems faced by the customers while using Etisalat services. • Preparing and providing appropriate data regarding the customer complaints. • Updating the customers with the complaint… Show more • Provide necessary information to the customers about Etisalat’s existing and new services. • Handling general enquiry calls of mobile section • Handling technical support calls of mobile section. • Helping customers in subscribing and cancelling Etisalat services. • Solving problems faced by the customers while using Etisalat services. • Preparing and providing appropriate data regarding the customer complaints. • Updating the customers with the complaint progress. • Guiding the customers through new offers to provide them excellent service. Show less