Experience

Flash Coffee

• Singapore
• Technology, Information and Internet
• 300 - 400 Employee

• • Jul 2022 - Present

• • Dec 2021 - Jul 2022

  - Responsible of handling area for visiting, coaching & training for increasing standard & barista excellence across the area- Monitor the success of development plans and help employees make the most of learning opportunities- Collaborate with managers to develop their team members through career pathing & help their stores for Standard Operational Procedures aligned- Identify training needs, recommending and implementing solutions, and evaluating and measuring effectiveness.- Organize e-learning courses٫ workshops and other trainings Show less

• • Apr 2021 - Dec 2021

  - Responsible of handling store in Jakarta Area (Menara Jamsostek & Cibubur)- Increasing Standard of Customer Service & Standard Operational- Providing training, coaching mentoring & Motivating for all staff/barista in store about Product SOP, Grooming, Customer service & Upselling Product.



Elevate Food & Beverages Consultant

• Training And Development

  • Mar 2022 - Present

  - Perform site visits to clients’ premises and assess suitability of premises for food business Behind-the-scenes business setup process with Client - Hiring & Recruitment Barista - Monitor the success of development plans and help employees make the most of learning opportunities - Collaborate with Elevate Team to help for Standard Operational Procedures aligned - Identify training needs, recommending and implementing solutions, and evaluating and measuring effectiveness. - Organize e-learning courses٫ workshops and other trainings - Evaluate & Audit Stores (Incl. Ops, Staff & SOPs) before end of contract with Client. Show less



Fore Coffee

• Indonesia
• Food & Beverages
• 300 - 400 Employee

• • Sep 2019 - Jan 2021

  - Responsible of handling 4 stores in Bogor & Depok Area- Increasing standard of customer service & Standard Operational Procedures across the area- Providing training, coaching mentoring & motivating for all staff/barista in each store about Product SOP, Grooming, Customer service & Upselling- Monitoring staff attendance by Roster, Plotting & manning staff schedule use Shifting system

• • Feb 2019 - Sep 2019



PT. The Nielsen Company Indonesia

• Market Research
• 200 - 300 Employee

• Field Interviewer

  • Jan 2019 - Mar 2019

  Study ID : 180704 -Field interviewer Respondent for Research Property -Screening & Compile Interview Data -Maintain Participant Confidentiality -Present Findings & Respondent Record to My Supervisors Study ID : 180704 -Field interviewer Respondent for Research Property -Screening & Compile Interview Data -Maintain Participant Confidentiality -Present Findings & Respondent Record to My Supervisors