Muhammad Danial Firdaus Mohd Hassan Sukri

Support Executive at Silentmode Sdn. Bhd.
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Contact Information
us****@****om
(386) 825-5501
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, MY

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Bio

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Credentials

  • Talkdesk Academy | Agent
    Talkdesk
    Oct, 2022
    - Nov, 2024
  • Fortinet Network Security Expert Level 3: Certified Associate
    Fortinet
    Apr, 2023
    - Nov, 2024
  • Talkdesk Agent Certification
    Talkdesk
    Sep, 2022
    - Nov, 2024

Experience

  • Silentmode Sdn. Bhd.
    • Malaysia
    • Software Development
    • 1 - 100 Employee
    • Support Executive
      • Sep 2023 - Present

  • FK Technology Sdn Bhd
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    • Information Technology Help Desk Support
      • Dec 2019 - Sep 2023

      Customer service representative/Helpdesk/IT support. Remote troubleshooting. Assist customer to solve network issue. Firewall troubleshooting. Customer service representative/Helpdesk/IT support. Remote troubleshooting. Assist customer to solve network issue. Firewall troubleshooting.

  • Jardine OneSolution (Innovix Distribution)
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    • IT Support
      • Nov 2019 - Dec 2019

      Tasked to do PC migration and windows imaging for user. Migrating user pc from windows 7 into windows 10 and also doing data backup and restoration. Tasked to do PC migration and windows imaging for user. Migrating user pc from windows 7 into windows 10 and also doing data backup and restoration.

  • Blogger
    • Financial Services
    • 700 & Above Employee
    • Writer
      • Jan 2017 - Dec 2019

      Sharing information about computer hardware and information technology. Sharing information about computer hardware and information technology.

  • Eastern Marketing Enterprise
    • Wisma Hong Leong Bank HQ
    • Network Support Technician
      • Oct 2019 - Oct 2019

      Assisting senior network technician regarding network security and administration. Assisting senior network technician regarding network security and administration.

  • Eastern Marketing Enterprise
    • Hospital UPM
    • Software Installer
      • Jul 2019 - Jul 2019

      Working as a part timer and provide anti virus installation and windows configuration. Working as a part timer and provide anti virus installation and windows configuration.

  • Menara Bukit Aman
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    • Network Technician
      • Mar 2019 - May 2019

      Working in 2 different department during internship. Such as:- 1)Service Desk(Hardware Technician) 2)Assisting network technician in solving network problem. Working in 2 different department during internship. Such as:- 1)Service Desk(Hardware Technician) 2)Assisting network technician in solving network problem.

  • Itcom KL
    • Wangsa maju
    • Computer Technician
      • Jan 2019 - Feb 2019

      Hardware Technician (Intern) 1) Repairing computer and laptop. Ex: Desktop,Laptop and All-In-One PC (AIO PC) 2) Solving hardware problem. 3) Solving software problem. Ex : Formatting windows and software installation. Hardware Technician (Intern) 1) Repairing computer and laptop. Ex: Desktop,Laptop and All-In-One PC (AIO PC) 2) Solving hardware problem. 3) Solving software problem. Ex : Formatting windows and software installation.

  • UNIQLO
    • Japan
    • Retail
    • 700 & Above Employee
    • Retail Sales Associate
      • Nov 2018 - Dec 2018

Education

  • Kolej Vokasional ERT Setapak
    Diploma, Computer system and Networking
    2015 - 2019

Community

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