Experience

Phi Consulting

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Support Specialist

  • Aug 2021 - Present

  - Open and maintain customer accounts by recording account information - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Identify and assess customers' needs to achieve satisfaction - Open and maintain customer accounts by recording account information - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Identify and assess customers' needs to achieve satisfaction



All Star BPO LLC

• United States
• Telecommunications
• 100 - 200 Employee

• Sales Trainer

  • Aug 2017 - Sep 2021

  - Prepares new sales representatives by conducting orientation to sales process, develops individual coaching plans, provides resources and assistance, and schedules orientation drive-alongs with senior representativs.- Identify and assess training needs within the Sales Division and participates in the activities involved in the design, preparation, delivery and need assessment of the training and development programs.- Provides input to the training strategy and the development of specific training development plans.- Design solutions incorporating a variety of learning methodologies. Show less

• Team Lead

  • Sep 2015 - Jul 2017



Prime BPO

• Pakistan
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Sales Representative

  • May 2014 - Jul 2015

  - Value Selling · Inside Sales - Business Development · Sales - Pipeline Management · Pipeline Construction · Sales Plan - Value Selling · Inside Sales - Business Development · Sales - Pipeline Management · Pipeline Construction · Sales Plan