IT Consultant

• Dec 2017 - Present

Key Responsibilities: - Installation, relocation, administration, troubleshooting and maintenance of onsite infrastructure - Administration and maintenance of websites, O365 administration and troubleshooting Key Responsibilities: - Installation, relocation, administration, troubleshooting and maintenance of onsite infrastructure - Administration and maintenance of websites, O365 administration and troubleshooting

IT Support

• Dec 2020 - Present

Key Responsibilities: - Installation, relocation, administration and troubleshooting of Servers/PCs/iPads/iMacs (Windows Server 2003/2016, Windows 7/10, Android, macOS) - On-site/remote user support (identifying/resolving hardware & software issues) - Manage Alcatel Telephony System, CCTV and relates issues or modifications. - Maintain organization’s website and keep the latest content on the website by working in coordination with Marketing team - Administer and manage Social Media Team for the organization - Administration, master data configuration, training and troubleshooting of HMIS Highlights: - Support the organization as SPOC during HMIS and Data Migration - Develop Marketing content with Clinicians and administrator social media to implement company marketing strategies - Search Engine Optimization of the company website along with managing Google Ads Accomplishments: - Managed creation of a new website and its content as per requirement of the organization - Setup firewall to enable HMIS access through web - Migrated 30+ company email accounts to Office 365 from a local IMAP based email provider - Upgraded 30+ PCs to Windows 10, 8GB RAM and SSDs for better user performance. - Setup Windows Server 2016 to achieve file sharing with restricted permissions environment to enforce IT policies - Setup of a new file server to manage company data based on AD defined privileges - Setup of automatic daily local and cloud based backups Show less

IT Consultant

• Oct 2015 - Dec 2022

Accomplishments: - Design a custom PC to fulfill specific needs of the rent a car software system - Successfully upgrade PCs, printers, scanners and setting up on the network to provide convenient managed workplace environment - Develop a fresh website for the company as per their requirement and ideas Accomplishments: - Design a custom PC to fulfill specific needs of the rent a car software system - Successfully upgrade PCs, printers, scanners and setting up on the network to provide convenient managed workplace environment - Develop a fresh website for the company as per their requirement and ideas

IT Technician

• Feb 2018 - Jan 2020

Key Responsibilities:- Installation, relocation, administration and troubleshooting of Servers(Onsite/Cloud)/PCs/iPads (Windows Server 2012 R2, Windows 7/10, iOS)- On-site/remote user support using Remote Monitoring and Management Solution (identifying/resolving hardware & software issues)- Manage Avaya IP office including telephones and seating assignments- Manage CCTV system and provide CCTV live access to patient’s guardian if required- Maintain organization’s website and keep the latest content on the website by working in coordination with Marketing team- Administer and manage Social media accounts for the organizationHighlights:- Single handedly supported the organization during internal and external infrastructure move- Develop social media content with Clinicians and administrator social media to implement company marketing strategies- Search Engine Optimization of the company website along with managing Google AdsAccomplishments:- Creation of a new website and its content with clinicians as per requirement of the organization- Setup firewall to enable SSL VPN connection to cloud servers and VPN client access to offsite users- Setting up administration of company email accounts on Office 365 and implementation of Microsoft Planner for task management and productivity in managing company projects- Setup print server for managed printing and easy setup and deployment using group policies- Setup Windows Server 2012 R2 to achieve group policy managed drive deployment and file sharing with restricted permissions environment to enforce IT policies Show less

IT Technical Support

• Dec 2016 - Jan 2018

IT Technical Support

• Oct 2016 - Jan 2018

Key Responsibilities: - Installation, administration and troubleshooting of Servers/PCs (Server 2008 R2/2012 R2, Windows 7/8/8.1/10/OSX) - Installing/relocating computer hardware & peripherals - On-site/remote user support using Solarwinds MSP RMM (identifying/resolving hardware & software issues) - Manage Avaya IP office including telephones and seating assignments - Maintain CCTV system, system backups, email archives and phone backups - Purchasing and managing IT accessories as per requirement for official use Highlights: - Single handedly setup mac OSX based devices and file sharing environement for a magazine company of 6 users - Develop Wordpress websites and maintain all group company websites Accomplishments: - Creation of a cloud server environment using Hyper-V Manager on Windows 10 - Creation of Amazon Web Services EC2 instances and migrate AWS cloud data to onsite server - Setup file server for file sharing with required access permissions - Setup and configure a Terminal server running Windows Server 2012 R2, to allow remote desktop connections over internet for remote users using Sage 300 and Sage 50 - Setup and manage company domains and email accounts on Office 365 using Godaddy for renewals and purchases - Setup Mimecast security and archiving for all inbound and outbound emails - Setup Windows Server 2012 R2 domain controller to achieve group policy managed drive and printer deployment while restricting as per Organizational Units - Setup firewall to enable SSL VPN connection for offsite users via VPN client access - Setup automatic backups of SQL server databases used by Sage 300 ERP on a Terminal Server Show less

IT Support Internship

• Apr 2016 - May 2016

Key Responsibilities: - Installation, administration and troubleshooting of OS (Windows 7/8.1/10) - Installing/relocating computer hardware & peripherals - User Support (resolving hardware and software related issues) - Providing IT support to all departments Key Responsibilities: - Installation, administration and troubleshooting of OS (Windows 7/8.1/10) - Installing/relocating computer hardware & peripherals - User Support (resolving hardware and software related issues) - Providing IT support to all departments

IT Internship

• Aug 2015 - Sep 2015

Accomplishments: - Successfully supported the IT department of Universal American School in the migration from Windows 7 to Mac OSX Yosemite for more than 150 users within the deadline Accomplishments: - Successfully supported the IT department of Universal American School in the migration from Windows 7 to Mac OSX Yosemite for more than 150 users within the deadline