Customer Service Agent

• Aug 2023 - Present

Receptionist

• Aug 2022 - Jul 2023

Working within a reception environment providing a telephone answering, admin and reception service as well as organising the post, welcoming visitors and providing hospitality towards guests and clients. Duties: Answering all incoming calls / emails and re-routing them to relevant parties. Meeting and greeting visitors ensuring they are signed in and inducted. Opening, distributing, collecting and taking the post. General administration duties, photocopying, filing etc. Working within a reception environment providing a telephone answering, admin and reception service as well as organising the post, welcoming visitors and providing hospitality towards guests and clients. Duties: Answering all incoming calls / emails and re-routing them to relevant parties. Meeting and greeting visitors ensuring they are signed in and inducted. Opening, distributing, collecting and taking the post. General administration duties, photocopying, filing etc.

Restaurant Chef

• Jan 2022 - Mar 2022

Swat Serena Hotel || Front Office Receptionist Intern

• Jan 2021 - Mar 2021

Reporting any problems to the office manager. Dealing with car park requests and hospitality requirements. Ensuring that the reception area is tidy and clutter free. Monitoring stationary stock and reordering when required. Operating a computer system and switchboard. Reporting any problems to the office manager. Dealing with car park requests and hospitality requirements. Ensuring that the reception area is tidy and clutter free. Monitoring stationary stock and reordering when required. Operating a computer system and switchboard.

Swat Continental Hotel || Front Office Receptionist Internship

• Jan 2020 - Mar 2020

Front Desk Operations: Greeted and welcomed visitors with a friendly and professional demeanor, creating a positive first impression of the company. Managed a high volume of incoming calls, directing them to appropriate personnel and departments, and assisting with inquiries. Ensured the reception area was tidy and well-organized, enhancing the overall aesthetic appeal of the company's front office. Administrative Support: Assisted with various administrative tasks, such as photocopying, scanning, and filing documents, contributing to an efficient workflow in the office. Managed the distribution and organization of incoming and outgoing mail, ensuring timely delivery and accurate record-keeping. Appointment Scheduling: Utilized the company's scheduling software to book and manage appointments for clients, executives, and team members. Collaborated with different departments to coordinate meeting room reservations, ensuring smooth scheduling for internal and external meetings. Visitor Coordination: Coordinated visitor access and security clearances, liaising with security personnel and maintaining strict adherence to company policies. Managed the issuance of visitor badges and ensured visitors were escorted to their designated areas. Problem Resolution: Effectively handled minor client and visitor concerns, addressing their inquiries or directing them to the appropriate contacts for resolution. Demonstrated strong problem-solving skills in diffusing situations and ensuring a positive experience for all parties involved. Communication Skills: Demonstrated clear and effective communication both in person and over the phone, conveying information accurately and professionally. Assisted in drafting and proofreading internal and external communications, maintaining consistency in tone and style. Show less