Experience

City Centre Rotana Doha

• Qatar
• Hospitality
• 100 - 200 Employee

• Outlet Auditor

  • Oct 2022 - Present

  • Verifies the Outlet Cashiers shift closure with Food & Beverage checks and cashier summary • Review all discounts have been applied as per policy and approvals • Check for all room charges from outlet has Guest signature and charged to the correct room. • Reconcile Micros revenues with Opera • Prepare credit card reconciliations for all outlet credit card machines to ensure all transactions are proper and approved • Split the taxes and service charge before the day end • Carry out the system close in micros and prepare all the daily reports • Report all discrepancies to Income Auditor • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment • Comply with the hotel environmental, health and safety policies and procedures.



Nivel Hotel

• Hospitality

• Night Auditor

  • Jan 2022 - Sep 2022

  • Check cash and credit card payment transactions. • Verify daily room occupancy and hotel revenue. • Performed daily inventory for keys and linens. • Kept accounts in balance and ran daily reports. • Verify customer data using software. • Walked through properties to maximize guest safety. • Processed nightly bills for maintaining detailed records. • Verified deposits, discrepancies and processed software reports. • Checked-in late-arrival guests & verified reservation details. • Look for discrepancies by reconciling cash drop. • Looked over pending check-ins and payment processes. • Reviewed end-of-day paperwork in Software with 100% accuracy. • Ran daily, weekly and monthly reports to close day and meet objectives. • Documented reports and logs throughout shift hand over to Income Auditor. • Send Daily Reports to all HODS before leaving.



BEACH LUXURY HOTEL

• Hospitality
• 1 - 100 Employee

• Finance Account Officer

  • Dec 2019 - Dec 2021

  • Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.• Overhauled process for year-end inventory audits to improve accuracy.• Generated reports from software to identify financial trends and aging accounts in need of attention.• Collaborated with purchasing department to reconcile vendor invoices.• Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.• Supervised accounting department operations and team.• Managed payroll operations for department of employees.• Oversaw AP and AR functions for organization with over amount in annual revenue.• Input vendor payments and updated accounts to reflect new balances.• Managed all accounting needs and account updates for operations.• Mitigated accounting risks through identification and improvement of process inefficiencies.• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

• Income Auditor

  • Jan 2019 - Nov 2019

  • Analyzed accounting systems for efficiency and effectiveness.• Produced and reviewed audit reports for submission to HOD and take advised on audit recommendations and internal controls.• Performed strategic planning, execution and finalization of audits.• Review and send Daily Business Summary• Prepare daily revenue Journal Vouchers.• Review Night Auditor Reports• Review and verify Software reports.• Review early departure and late checkout reports prepare by Night auditor.• Prepare and send No Show & Cancellation report on daily basis & reconciliation on monthly basis.• Review and verify user log on daily basis and send discrepancies to Front Office.• Prepare arrival and departure audit; send discrepancies to reservations for clarification.• Review and verify paid outs refunds.• Cash Float check at least four times in a month in Outlets as we as front Office.• Verify Cashiers cash summary reports prepare by General cashier.• Review F&B loyalty reports.

• Night Auditor

  • Nov 2017 - Dec 2018

  • Controlled cash and credit card payment transactions at front desk using System Software for reducing errors.• Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.• Performed daily inventory for keys and linens and detailed all information in audit reports.• Kept accounts in balance and ran daily reports to verify totals.• Verify customer data using software and updated information whenever patrons changed rooms.• Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.• Updated customer accounts with add-on room charges, including minibar use and room service bills.• Processed nightly bills, checks and vendor payments worth over, maintaining detailed records and receipts.• Verified deposits, rectified discrepancies and processed end-of-day paperwork using Software with accuracy.• Reported financial data and updated financial records in ledgers and journals.• Walked through properties to maximize guest safety and clear areas of trash and debris.• Reviewed checklist on daily basis and planned shift accordingly.• Attended staff meetings on basis and brought issues to attention of upper management.• Assessed data and information to verify entry, calculation and billing code accuracy.• Entered figures using 10-key calculator to compute data quickly.• Handled tasks and responsibilities for front office employees during periods of understaffing.• Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.• Checked-in late-arrival guests & verified reservation details to maintain satisfaction.• Input financial data and produced reports using Software.• Performed nightly updates to room charges and rates.• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.• Balanced hotel accounts and resolved discrepancies.

• Restaurant Cashier

  • Jan 2017 - Oct 2017

  • Monitored self-checkout systems and provided assistance or intervention where required.• Counted cash in register drawer at beginning and end of shift.• Maintained current knowledge of restaurants promotions and highlighted sales to customers.• Mentored new team members on POS system operation, customer service strategies and sales goals.• Answered questions about hotels policies and concerns to support positive customer experiences.• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.• Processed POS transactions, including checks, cash and credit purchases or refunds.• Maintained customer satisfaction while handling items returns quickly and professionally.• Verified over of cash and credit payments daily.• Prepared and submitted end-of-shift reports using Software.• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.• Worked closely with Restaurant manager to solve problems and handle customer concerns.• Assisted customers by answering questions and fulfilling requests.• Served needs of more customers in busy environment.• Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.