Experience

CGT Staffing (CompuGroup Technologies)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Lead Recruiter

  • Apr 2021 - Present

  Sewickley, Pennsylvania, United States

• Sr. Technical Recruiter

  • Nov 2019 - Mar 2021

  Greater Pittsburgh Area Responsible for full-cycle recruiting: interviews, offers and closed candidates for assigned requisitions. Review and understand technical job requirements. Responsible for achieving a good conversion ratio of submittals (quality of submission) into interview and placement. Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets. Validation of Resumes for experience and verification of work status. Act as a… Show more Responsible for full-cycle recruiting: interviews, offers and closed candidates for assigned requisitions. Review and understand technical job requirements. Responsible for achieving a good conversion ratio of submittals (quality of submission) into interview and placement. Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets. Validation of Resumes for experience and verification of work status. Act as a point of contact and build influential candidate relationships during the selection process Making job postings on the Job Portal. Worked on Contract, Permanent & C2H (Contract to Hire) positions



MicroAgility Services (Pvt) Ltd.

• Pakistan
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Technical Recruiter

  • Jan 2017 - Nov 2019

  Islamabad Preparing job descriptions for foreign positions and posting on various job boards and finding new resources to attract more potential candidates. Conducting initial screening phone calls to candidates for further submission and Scheduling in person interviews Recruited very experienced IT professionals for a lot of well reputed clients for US Hands on experience of broadcasting jobs through different social networks and database Software ACT Maintained good relationship with… Show more Preparing job descriptions for foreign positions and posting on various job boards and finding new resources to attract more potential candidates. Conducting initial screening phone calls to candidates for further submission and Scheduling in person interviews Recruited very experienced IT professionals for a lot of well reputed clients for US Hands on experience of broadcasting jobs through different social networks and database Software ACT Maintained good relationship with subcontractors, consultants and clients Good knowledge of telephonic interviews for US based professionals and with sub-contractors.

• Quality Assurance Analyst (KGS Research & Validity Research)

  • Feb 2016 - Dec 2016

  Islamabad Compiled and tracked performances at the team and individual level (strengths & challenges) to maintain quality standards for all phone banks. Evaluated, monitored and provided feedback to agents dialing in Belize, Pakistan, US and Canada through email, Skype and one on one meetings and also gave suggestions on how to cover the area of gaps. Participated in all meetings and reported on consistent challenges to identify training needs at both individual and team level. Highlighted every… Show more Compiled and tracked performances at the team and individual level (strengths & challenges) to maintain quality standards for all phone banks. Evaluated, monitored and provided feedback to agents dialing in Belize, Pakistan, US and Canada through email, Skype and one on one meetings and also gave suggestions on how to cover the area of gaps. Participated in all meetings and reported on consistent challenges to identify training needs at both individual and team level. Highlighted every single mistake and strictly marked to improve quality standards through live monitoring, spot checks and listening full completes. Ensured trainings were effective and understood across all the phone banks. Provided detailed and timely feedback to top management on performance results and detailed recommendations with follow-through.



Micro Agility (MA) Global Services

• Floor Supervisor Recruitment Team & Call Centre Team

  • Jul 2014 - Jan 2016

  Islamabad Supervised and mentored 7 Recruiters, which led to successfully recruiting over 84 new employees in United State. Developed and implemented New Hire Orientation Program Developed solid job specifications, competitive compensation packages, and assessed processes for candidate identification and tracking. Manage a team of Call Center Executives. Ensuring teams meet their daily flows through active daily monitoring. Monitor or evaluate the CCEs recorded or live Calls on daily basis… Show more Supervised and mentored 7 Recruiters, which led to successfully recruiting over 84 new employees in United State. Developed and implemented New Hire Orientation Program Developed solid job specifications, competitive compensation packages, and assessed processes for candidate identification and tracking. Manage a team of Call Center Executives. Ensuring teams meet their daily flows through active daily monitoring. Monitor or evaluate the CCEs recorded or live Calls on daily basis by using VICI Dial. Communicates any company policy and procedure changes to call agents Review and share the past week's / month’s performance, including statistics, results and performance report. Keep agents aware of outbound calls, calls waiting, talking, disposing, dead call, etc. Disseminate new survey information to the agents Keep track of attendance, daily statistics, breaks time, etc Holding shift meetings at the start of the working day Coaching and training a call center team. Involved with the HR department in the recruitment of call center staff Holding regular meetings with Senior Managers on the performance of the call center

• Market Research Interviewer

  • Jan 2014 - Jun 2014

  Islamabad • approaching or contacting people to participate as respondents in the survey or project • Conducting interviews over the telephone. • Explaining the purpose of survey. • Using proper interviewing techniques and adhering to strict methodologies and guidelines. • Meeting or exceeding productivity goals set by management. • Ensuring confidentiality of the client and of the respondent’s answers. • Recording respondent’s answers with 100% accuracy, including accurately typing… Show more • approaching or contacting people to participate as respondents in the survey or project • Conducting interviews over the telephone. • Explaining the purpose of survey. • Using proper interviewing techniques and adhering to strict methodologies and guidelines. • Meeting or exceeding productivity goals set by management. • Ensuring confidentiality of the client and of the respondent’s answers. • Recording respondent’s answers with 100% accuracy, including accurately typing respondent’s verbal answers to survey questions.



DCP Security Brentwood

• CCTV operator

  • Aug 2009 - Feb 2013

  Essex, England To operate and monitor all systems within the Control center in an efficient manner ensuring that all work is undertaken in compliance with the operating procedures, legislation and the codes of practice. Assist in obtaining and maintaining the British Standard 7958:2005 To liaise with the Police, other agencies and members of staff to ensure the appropriate use of the system. To include all evidential records and witness statements to a standard acceptable to the rules of evidence. To… Show more To operate and monitor all systems within the Control center in an efficient manner ensuring that all work is undertaken in compliance with the operating procedures, legislation and the codes of practice. Assist in obtaining and maintaining the British Standard 7958:2005 To liaise with the Police, other agencies and members of staff to ensure the appropriate use of the system. To include all evidential records and witness statements to a standard acceptable to the rules of evidence. To record all events and actions taken in a clear, legible and accurate written format. To provide an efficient and courteous radio and telephone answering service and deal efficiently with all inquiries. To report equipment failure to the site supervisor to maximize operation of the system. To maintain a secure system for providing data in accordance with the regulations set up by the Council and ensure the security of the control room and equipment is maintained at all times. To obtain SIA certification within 6 months of employment. Show less