Experience

Axios International

• Ireland
• Hospitals and Health Care
• 100 - 200 Employee

• Customer Service Assistant

  • Jun 2022 - Present



Hamad Medical Corporation

• Medical Practices
• 700 & Above Employee

• Operations Team Lead

  • Sep 2019 - May 2022

  Coaching, Motivation, and Morale-Building Prioritization and Delegation Introduce Process Improvements Facility Management and Maintenance Accounts Supervision Reporting, Controlling Human Resources Staff Scheduling and Supervision Coaching, Motivation, and Morale-Building Prioritization and Delegation Introduce Process Improvements Facility Management and Maintenance Accounts Supervision Reporting, Controlling Human Resources Staff Scheduling and Supervision



Sandoz

• Switzerland
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Senior Medical Information Officer

  • Aug 2016 - Sep 2019

  Work with business units in developing business plans to achieve company revenue goals. Analyze competitive marketplace and industry trends to accordingly develop business strategies for revenue generation. Establish pricing strategies and guidelines for new product development. Obtain customer feedback and suggest appropriate product revisions. Recommend product enhancements and updates to identify new business opportunities. Support the marketing team in developing sales and marketing strategies for profitability. Conduct product and sales training to marketing team. Provide support for marketing collaterals, advertising materials, marketing campaigns, tradeshows and other promotional activities. Assist in new product introduction and release activities. Coordinate with cross-functional teams to provide product engineering, development, management and sales solutions. Address customer issues and concerns in a timely fashion to ensure customer satisfaction. Work with the business team to identify new customers and to retain existing customers. Show less



Zong CMPak Ltd

• Telecommunications
• 700 & Above Employee

• Call Centre Team Lead

  • Nov 2010 - Jul 2015

  Manage customer inquiries for all products and services and ensure timely resolution for the same. Analyze customer inquiries and assist for all services offered by the organization and ensure resolution for the same. Schedule work for personnel and resolve issues for the customer within the timeframe. Monitor customer care goals and develop improvements in customer care services. Administer call centre activities for various customers. Develop and administer performance metrics for customer care services. Coordinate with various departments and customer and resolve all technical and operational issues. Provide support to customer care applications and ensure satisfaction for same. Analyze customer care feedback and recommend improvements in customer care services. Administer all operations for relaying messages and problem resolution. Train and provide support to junior colleagues. Handling Daily Operations, Motivating Team, Hiring and Training Staff, Evaluating Performance, Seeking Feedback Show less