Muhammad Asif
Front Office Manager at The Margala Hotel- Claim this Profile
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English Native or bilingual proficiency
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Urdu Native or bilingual proficiency
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Punjabi Full professional proficiency
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Sindhi Full professional proficiency
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Balochi Full professional proficiency
Topline Score
Bio
Saqib Nawaz
Muhammad Asif has all the abilities and skills a professional manager can have. I see him not only my senior but my mentor and a teacher too. Muhammad Asif has taught me what exactly professional life looks like. No doubt He has great communication skills and with his skills He can be a successful Manager around the globe. Muhammad Asif always always work as a team player and work together with the team to achieve the goals. I wish him a successful and wealthy career.
Saqib Nawaz
Muhammad Asif has all the abilities and skills a professional manager can have. I see him not only my senior but my mentor and a teacher too. Muhammad Asif has taught me what exactly professional life looks like. No doubt He has great communication skills and with his skills He can be a successful Manager around the globe. Muhammad Asif always always work as a team player and work together with the team to achieve the goals. I wish him a successful and wealthy career.
Saqib Nawaz
Muhammad Asif has all the abilities and skills a professional manager can have. I see him not only my senior but my mentor and a teacher too. Muhammad Asif has taught me what exactly professional life looks like. No doubt He has great communication skills and with his skills He can be a successful Manager around the globe. Muhammad Asif always always work as a team player and work together with the team to achieve the goals. I wish him a successful and wealthy career.
Saqib Nawaz
Muhammad Asif has all the abilities and skills a professional manager can have. I see him not only my senior but my mentor and a teacher too. Muhammad Asif has taught me what exactly professional life looks like. No doubt He has great communication skills and with his skills He can be a successful Manager around the globe. Muhammad Asif always always work as a team player and work together with the team to achieve the goals. I wish him a successful and wealthy career.
Credentials
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Marriott Rewards Handing
Marriott HotelsSep, 2016- Nov, 2024 -
Fire Fighting Course
Marriott HotelsMar, 2010- Nov, 2024 -
Basic English Language Conversation
Marriott HotelsAug, 2006- Nov, 2024
Experience
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The Margala Hotel
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Pakistan
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Hospitality
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1 - 100 Employee
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Front Office Manager
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Oct 2022 - Present
Ensure that all the guest consistently receive prompt, cordial attention at all times and encourage personal recognition of all guest by the front office staff. Be responsible for the completion and timely submission of all required statistical and performance reports explained in the front office manual including timely and accurate and forecast reports. Be especially aware of the necessity and importance of close cooperation with other operating departments notably housekeeping and keep them thoroughly informed on front office matters which concerns them. Communicate to the general manager or executive assistant manager, all information likely to be of interest to them, such as the expected arrival and departure of V.I.Ps and all the other pertinent information any matter which may affect the interest of the hotel should be brought to the attention of the executive office. Take personal interest and pride in the responsibility of ensuring that the lobby area, reception desk, and cashier desk are kept in a clean and orderly state at all times. Personally inspected V.I.P rooms prior to guest arrival whenever possible. Otherwise, delegate responsibility to the assistant front office manager, deputy manager or the guest relation. Supervise the activities of front office cashier to the extent necessary to ensure guests specification and a smooth working relationship with reception. Refer procedural or discipline problems to the controller for appropriate action. Hold regular department meetings each one to review procedures and events which warrant careful handling and detailed explanation. The meetings should include the chief Concierge, chief communication officer, AFOMs and duty managers minutes of the meetings would be typed posted on the front office bulletin board and a copy send to general manager, personnel manager etc. Show less
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Front Office Manager
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Jul 2021 - Aug 2022
Ensure that all the guest consistently receive prompt, cordial attention at all times and encourage personal recognition of all guest by the front office staff.Be responsible for the completion and timely submission of all required statistical and performance reports explained in the front office manual including timely and accurate and forecast reports.Be especially aware of the necessity and importance of close cooperation with other operating departments notably housekeeping and keep them thoroughly informed on front office matters which concerns them.Communicate to the general manager or executive assistant manager, all information likely to be of interest to them, such as the expected arrival and departure of V.I.Ps and all the other pertinent information any matter which may affect the interest of the hotel should be brought to the attention of the executive office.Take personal interest and pride in the responsibility of ensuring that the lobby area, reception desk, and cashier desk are kept in a clean and orderly state at all times. Personally inspected V.I.P rooms prior to guest arrival whenever possible. Otherwise, delegate responsibility to the assistant front office manager, deputy manager or the guest relation.Supervise the activities of front office cashier to the extent necessary to ensure guests specification and a smooth working relationship with reception. Refer procedural or discipline problems to the controller for appropriate action.Hold regular department meetings each one to review procedures and events which warrant careful handling and detailed explanation. The meetings should include the chief Concierge, chief communication officer, AFOMs and duty managers minutes of the meetings would be typed posted on the front office bulletin board and a copy send to general manager, personnel manager etc. Show less
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Assistant Front Office Manager
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Jan 2021 - Jul 2021
Customer Satisfaction (Guest Feedback, Social Media Review).Welcomes guests and fosters customer loyalty through his/her friendly manner.Develops high quality relationships with guests throughout their stay. Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.Oversee and supervises guest arrivals and departures with the front office executive and duty managers.Provide high level of customer service and maintain a high profile in the day to day front office operations.Ensure that personalized service is offered to each and every guest.Ensures that the pricing policy and internal audit procedures are duly applied. Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.Prepare monthly and daily revenue report and circulate to all HOD's.Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR Have a good knowledge of all systems & standard operating procedures of front office.Ensures that guest documentation and information is available and up to date. Show less
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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Duty Manager
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Jan 2014 - Oct 2020
Ensure by assisting in the forward planning of the department which includes Duty Manager, Guest Relations, Reception, Telephone Services, Business Centre and Concierge operations. • Assisting the Front Office Manager in all aspects of their duties • Controlling the availability of rooms, rooms types, accuracy of room count and rate categories • Liaise with Housekeeping Department to ensure room image is maintained and the rooms policy is adhered to • Always award of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out • Compile statistics for front office and provide reports relating to that area • Maintaining inter-departmental relationships to ensure seamless guest services • Assisting in the frequent inspection for cleanliness and orderliness, the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrival • Assisting in the preparation of efficient work schedule for Front Office Team, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures To report all guest’s complaints, compliments and suggestions immediately to the management. • Acts on behalf of the AFOM and FOM in their absence • To assist in maintaining agreed operating procedures and standards involved in the Front Office • Assist the Front Office Manager in all aspects of their duties • Control the availability of rooms, rooms types, accuracy of room count and rate categories • Liaise with Housekeeping Department to ensure room image is maintained and the rooms policy is adhered to • Understands and complies with loss prevention policies and procedures. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Show less
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Marriott Hotels
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United States
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Hospitality
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700 & Above Employee
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Team Lead – Front Desk
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2011 - 2014
As a Team Lead – Front Desk, responsible to take care of the Front Desk, guest dealing, making plans, procreation for upcoming arrivals, VIPs guest, their amenities. Helpings managers to complete tasks. Room blocking etc.
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Guest Service Officer
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2008 - 2011
Worked as Guest Service Officer in Islamabad Marriott Hotel. Dealing with guest, checking in, checking out, handling guest complaints and taking necessary action on the spot. Pit Checking, updating guest records, providing them services as much as possible. Handling all other guests and providing them information according to their requirements. Cash handling of in-house guests and all others departments. Making all reports of closing in night shift and also working as Auditor in night shift.
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Marriott International
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United States
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Hospitality
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700 & Above Employee
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AYS Officer
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2008 - 2008
In At Your Service Department worked as At Your Service Officer, main objective of the job was taking calls both from in-house guests and outside and through them to their desired destination. Taking food orders from in-house guests. Also handling guest’s complaints and taking necessary action to remove their complaints as soon as I can. In At Your Service Department worked as At Your Service Officer, main objective of the job was taking calls both from in-house guests and outside and through them to their desired destination. Taking food orders from in-house guests. Also handling guest’s complaints and taking necessary action to remove their complaints as soon as I can.
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Education
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2002 -
University of Balochistan
Bachelor’s Degree, BSC in Medical Subjects -
1999 -
Balochistan Board
Associate’s Degree, Science with Maths, Physics, Chemistry and Biology -
1997 -
Matriculation/O Levels
High School, Arts
Community
